Zipcar Essay

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ZIPCAR CASE STUDY Zipcar Case Study Daryl Roscoe Grantham University Professor Green 08 July, 2013 Zipcar Case Study Zipcar is a US membership-based car sharing company providing automobile reservations to its members, billable by the hour or day. Zipcar was founded in 2000 by Cambridge, Massachusetts residents Antje Danielson and Robin Chase. As of February 2013[update], the company has 777,000 members and offers nearly 10,000 vehicles throughout the United States, Canada, the United Kingdom, Spain and Austria, making Zipcar the world's leading car sharing network. Members can reserve Zipcars online or by phone at anytime, immediately or up to a year in advance. Zipcar members have automated access to Zipcars using an access card which works with the car's technology to unlock the door, where the keys are already located inside. Recent years have seen the creation of many Zipcar competitors. Traditional car rental companies have replicated Zipcar's short-term car rentals with programs including Hertz on Demand, Enterprise's WeCar, UHaul's U Car Share, Avis On Location, and Daimler's Car2Go. Regional competitors exist, such as City CarShare in the San Francisco Bay Area, Mint in New York and Boston, I-GO in Chicago, among others. Peer-to-peer car sharing startups include RelayRides and Getaround. In the autumn of 2007, Zipcar merged with Seattle-based rival Flexcar to create a nation-wide car sharing company. The company's IPO was in April 2011. Zipcar common stock traded on NASDAQ under the ticker symbol "ZIP" until 14 March 2013, when Avis Budget Group acquired Zipcar for US$500 million in cash. Zipcar was sued in 2009 and again in 2011 by customers upset with Zipcar for allegedly charging customers excessive or hidden fees. The suit cited several hidden charges, including a charge to talk to a customer service

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