When Hackers Turn to Blackmail

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When Hackers Turn to Blackmail This case depicts a small size healthcare organization that decided to standardize its IT operations. The success of the EMR initiative had transformed Sunnylake from a backwater community care center to a role model for small hospitals everywhere. The entire medical staff now used electronic readers to open patient’s files. Many of the doctors had initially resisted the change, fearing that the new technology would divert attention from patients’ signs and symptoms. As time passed, though, even the most devoted of the old school had been forced to admit that EMRs had increased efficiency. We must decided whether the issues can be solved by an EA-SOA framework and explain our answers. The implied threat in the e-mail provoked no anxiety in Paul. While the system was under development, Paul had repeatedly insisted that patients’ privacy was critical. Jacob had calmly and exhaustively explained that making records digital would also make them more secure. Nevertheless, Paul had been nervous when the system went live, but the past three years had quieted his doubts. Even though he knew that no computer system was perfect, he felt confident that the network was not in real danger. Especially, not from an extortionist who hadn’t mastered basic typing skills. In Paul’s case, the first and most important step should be to hire a good, emotionally neutral negotiator who can open a dialogue with the hackers and keep them involved in conversation, so that they will be unlikely to do even more mischief. As the process moves forward, the negotiator can pass information between the two sides, while Jacob Dale’s IT team works on getting the system running and then beefs up the security and emergency plans it should have had in the first place. Meanwhile, the police and forensic specialists can try to track down the criminals and put a stop

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