What Makes a Good Nurse

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The role of a nurse has evolved and expanded in recent times due to increasing demand from patients, government policies and the ever-changing/improvement of treatments. With this the skills and qualities that nurses should encompass has also evolved. Nurses are no longer just the ones who care for the sick; they are on the front-line in hospitals and other care settings and as such have often been described as the backbone of the healthcare system due to the conscientious and varied work they carry out.
Although there are countless skills and qualities that a nurse should ideally possess; all of which are arguably extremely important in their own right. This essay will focus on two areas which I believe are key to what ‘makes a good nurse’. By referring back to experiences in my student placement, I will demonstrate how effective communication and good values based practice are imperative to ‘making a good nurse’, looking at their relevance in nursing today and the findings to support them.

Communication is a fairly broad term which covers many areas and is described as:

‘A process that involves a meaningful exchange between at least two people to convey facts, needs, opinions, thoughts, feelings or other information through both verbal and non-verbal means, including face-to-face exchanges and the written word’.
(Department of Health: Essence of care benchmarks 2010 pg 7)

Poor communication from nurses and healthcare professionals is an issue raised regularly in government reports putting them under massive scrutiny. According to a review by the Parliamentary and Health Care Ombudsman (2011) patients can be left displeased due to poor communication even after successful clinical treatments. It was also found that poor communication made up 10% of the total complaints made to the NHS from 2010-2011 (NHS Information Centre 2011). These findings are

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