When I started my placement at the surgery I was assigned a mentor for the day, she showed me how to operate the booking system. I was very hesitant at first because her facial expression portrayed her to be very closed off and strict, however this changed when I started interacting with her. She showed me how the operate the booking system. The system showed the times that the doctors were available and when they were on home visits. I made sure that I listened as she spoke and made notes as she was talking.
After telling the lady at the front desk my symptoms, I waited to be called. While waiting for my name to be called, I tried diagnosing myself and thought I must have a urinary tract infection. A few minutes later, a nurse came out of a back room and called my name. I was surprised because I was called before many people who were in the waiting room when I entered. The nurse took me to the back room and asked me to describe my symptoms once again.
Reflection – Handover During my time on placement so far I have encountered the handover of patients between nurses coming on and off duty every single day. The purpose of this essay is to reflect on this event. The purpose of reflection is to promote desirable pactise though the practitioners understanding and learning about his/her lived experiences (John 1995). I have decided to use the first handover that I saw being given for this reflection. It was my first placement on a rehabilitation and palliative care ward.
She came up to the desk and signed in stating that she needed to see a doctor. Mrs. Jinx sat in the waiting room filling out the required paper work. Mrs. Jinx's name was called and she was brought back to the exam room. Mrs. Jinx handed me her paperwork and you could tell she was in some pain, as the movement made her cringe. I looked over the paperwork, seeing that she is one of three children, the middle child, younger to her older sister.
Describing the potential effects of discriminatory practice in a health and social care setting I am a partially sighted person and have certain disabilities, such as I suffer from sciatica and back problems. I regularly have to visit my doctor for check-ups and medication. There was one time when I decided I needed to make an appointment to see the doctor at my local health centre and when I approached the receptionist on the desk, the receptionist was very abrupt and unhelpful, I explained my current medical conditions and the troubles I was having but she wouldn’t listen or try to help me in anyway. I feel the receptionist was very unprofessional and wasn’t doing the job she was supposed to be doing. I feel that I have been treat unfairly and due to my current problems I should have been able to have the appointment I needed and also to have been spoken to in an appropriate manner.
Later that day I discussed the dementia patient with my supervisor. I told her about my failed attempt. My supervisor suggested that I use one or two word commands such as “stand up”, “lets walk”, “stop”, “turn” etc, instead of long sentences or explanations. She also advised me to use physical prompts together with the verbal commands to guide the patient to do what I wanted her to do. Next day when I saw her together with the rehab assistant we went up to her and we introduced ourselves to her again, but instead of explaining to her of what we wanted her to do I just said “stand up” and gave her a physical prompt
1) In my profession, this provision of the code of ethics in used on a daily basis. I work in a critical care unit where patients are known to lose their dignity due to the procedures, tubes, monitors, video equipment and related diagnosis. All of our patient’s are video monitored on a constant basis. If a patient is going to be exposed, I instruct the monitor tech to turn off the camera at the nurse’s station so the patient’s privacy is maintained. We allow family to visit in our patient’s rooms, but if we are going to do anything with the patient that is going to cause them to be exposed, we ask the family to step out into the waiting room until the task is complete.
TASK D Ipswich Hospital Criticised for Care of the Elderly In March 2011 Ipswich Hospital was visited by the Care Quality Commission. They reported that they had some “moderate Concerns” about the care provided by staff in two particular wards, for the elderly at the hospital. One of the areas of concern by the CQC was regarding “respecting and involving people who use services” They noted that patients names were on display on boards, so all visitors were able to see every patients details. It also stated that the elderly on the 2 wards were toileted on a commode in their bed area and not taken to a bathroom area. Patients were not given the option to get dressed, and that they were left in nightwear all day.
We all ran down the stairs and looked into the kitchen, where we saw our mother laying on the ground, clutching her arm with our father glaring down at her. Liliana quickly ran over to where our mother was and began begging our father to stop hurting her while Nina grabbed Alex and took him to his room to get him to stop crying. My father glanced at me and Liliana before walking out of the kitchen. That night, we went to the hospital and our mother ended up having to where a cast because she broke her wrist when she fell. The very next day, we went to a dinner party where we had to pretend to be a big, happy family.
Phone 2: I am working at the Hilton Hotel on the reception desk when I received a phone call from a guest in the hotel complaining that their television was not working properly. When this problem first arose I immediately apologised to the guest and reassured them that I would send a member of staff to go and repair the faulty television. When the customer first rang they sounded very agitated, however I kept my tone of voice calm and appropriate to the situation. I took down notes of the problem the name of the guest and the guests’ room number, I then stored this information into the hotel’s computer in case the problem arose again in that room with the same guest or if another booked in on a later date. Fax handling: I am going to give very straight forward instructions on how I have used a fax machine: Sending a fax: * Turn on the fax machine * Retrieve the fax number of the person you wish to send a fax to * Gather the documents that are required to be sent to the person and ensure that they are in the order that you want them to be sent and received.