The Medical Administrative Assistant Skills Tammy Mitchell Week 1 ECM Assignment November 9, 2014 The Administrative Medical Assistants Skills In my paper I’m going to discuss about is the human skills and which human skills that will apply to the Medical Administrative Assistant. According to Jones and George (2013) (pg. 14), “a human skill is the ability to understand, alter, lead, and control the behavior of others, individuals and groups”. The top skills of a Medical Administrative Assistant that caught my attention are people skills, planning activities, and communication. A people skill is very important to have in the medical office because you have to deal with patients every day.
People skills, planning activities and typing are the human skills a good Administrative Medical Assistant should possess. People skills will help with communication. Communication is important because you will be dealing with patients every day. It will help when you have an anger or upset patient. You will know how to calm them down.
Externship allowed me to practice and develop the skills necessary to work in a medical office setting. During my externship I was initially assigned to shadow a senior staff member that spent a few days orienting me with the office policy and procedures. Once I become more comfortable with the office’s policies and procedures l began performing task independently. I was observed by experienced staff member as I began performing required duties ,the staff provided constructive criticism and tips for performing certain task and techniques. I was given a chance to ask questions and focus on areas that I felt required more in depth
As a senior carer it is important for me to communicate effectively because I am dealing with different types of people with different needs. Even if I am listening carefully in the handover I am not sure if I get it right and understand what she just said so what I did is I repeated it back to her just to clarify things and to avoid misunderstandings. I let the speaker finish first before interrupting and asking questions. Actually, even if we are doing handover/ oral reporting we are also writing it accurately and in detailed in every residents file and in the handover book for documentation purposes. I am also checking the medication chart just to make sure that
Others are responsible for medical records, bookkeeping and answering phones. In most small offices medical assistants may handle all these tasks. Some of the personal skills that a good AMA needs to have are people skills, planning activities, and typing. An AMA people skills really needs to be on point because you have to deal with patients on a daily basis. So being able to communicate with your patient can make their visit easier and you can be done in that time during the appointment.
As a nurse it was my job to go and see what Nora’s question was and to answer it. While speaking to Nora, Faith and Wintana would get involved in the conversation by adding their enquires about their experiences with their stroke and what they can expect while recovering. M3 - One thing my group did well was taking turns when trying to communicate. This meant that everyone in our group would get a turn to talk and voice their concerns. This would be done in a systematic way.
During the meeting an explanation of how the team can all work together to help their clients and families better. “The team is actively interdependent, with an established means of ongoing communication among team members and with patients and families to ensure that various aspects of patients’ health care needs are integrated and addressed.” (Grant, n.d.). Having the team members bring their individual knowledge and experience together on each client can help with the flow and to improve quality and continuity of care for their clients. B. Delegation and Teamwork Approaching someone can be a sensitive matter. When talking with Ms. W about delegation the supervisor should do it in a private room with just the two of them.
Delegation Task Three Tawana Lundin WGU Professional Nursing Roles and Values NVT2 Marisha Grimley July 20, 2012 Promoting Interdisciplinary Care One of the primary responsibilities of the nurse as a caregiver is ensuring continuity of care. She must collaborate with each members of the healthcare team in meeting the physical, psychological, sociocultural, and spiritual needs of the patient and family. The nurse should hold a meeting with all the healthcare professionals that will be involved with the patient to coordinate her care. In this case study the health providers should include: the physician, the nurse practitioner, the nurse, an interpreter, a case manager, dieticians, a social worker to help with care arrangements during
Many of these patients have complex conditions and the more education a nurse has in preparation and critical thinking will be better prepared to manage the care of the patients under their care. I was working in a Rehabilitation hospital and during my shift, I had a patient who was doing well. The assessment was completed with nothing exceptional noted. During my charting I also make a habit to read the history report for all my patients as well as labs and other tests that have been done. I read the patient had history of hypertension and diabetes.
I would have to interact with a Medical Assistant when I need the patient’s tests results recorded, I would have to interact with a Medical Transcriptionist when the patient’s records need to be corrected and updated, and I would interact with a Medical Records and Health Information Technician the patient’s records need to be protected. A way that I can better prepare to interact with other health science professionals would be to work on my professionalism. To do this I will have to become come an active listener and learner and I will have to sharpen my writing and speaking skill. By paying attention in my classes, studying and setting and achieving educational goal for myself I can achieve these minor tasks that will play a major role in my profession. To be successful in my chosen professional and interacting with individuals in other professional; these are just some methods that I can use to achieve success.