Vm Code Of Ethics

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VIRGINIA MASON MEDICAL CENTER CODE OF ETHICS By Deborah L. McRae A research project report submitted to the faculty of Chapman University College in partial fulfillment of the requirements for the degree of Masters in Organizational Leadership February 2012 Introduction Simply stated, ethics refers to standards of behavior that tell us how human beings ought to act in the many situations in which they find themselves-as friends, parents, children, citizens, businesspeople, teachers, healthcare professionals, and so on. Background and Change to VM’s Code of Conduct I wrote a research project in 2010 to determine if the Toyota Principles could be implemented into the Healthcare Industry, from this research I discovered Virginia Mason is resolved to change Healthcare, they have revised their code of ethics many times and are changing Healthcare professionals along the way. Virginia Mason (VM) realized like many other healthcare organizations it needed an innovative management method to help make valid and assessable improvements in safety, quality, and service and staff satisfaction. To do so would require a bold shift in thinking “zero defects in healthcare” and focus placed on creating a mistake proof process. In general, healthcare has advanced in technology and understand of disease, but its business and management systems have changed little since the 1950s. (Kaplan, 2008) In 2000, Virginia Mason was facing quality and safety challenges, consistent with the national average defect rate of 3%; (Healthcare Executive, 2008). While this was accepted to be standard, VM began to question what it would take to create a defect free system for their patients and staff. “VM relied on conventional methods to determine how defects occurred. It used accepted quality assurance processes, recruited the best nurses and physicians, and
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