Unit 53 Diploma for Working Together with Children and Young People

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Q1) Understand why effective communication is important in the work setting. Effective communication in the workplace is necessary for an effective work environment. Productivity decreases and everyone gets stressed if people do not communicate effectively. Some of the more common problems that prevent effective communication can be overcome by simply minimizing them or even eliminating them. When these things are dealt with, the work place can function more efficiently, and the work environment is much more pleasant for everyone. Some of the more notable communication issues that should be addressed are: Sarcasm, Gossip, Tantrums and Self-centeredness. These situations show how effective communication is very important in almost all settings. Any work place setting can be made more productive by effective communication. In fact, effective communication is not only necessary in the work setting but more importantly, in day-to-day life. It is important to deal with other people with respect for their abilities, personal space and self-worth. If we don’t communicate with each other then no one would know what was going on and nothing would be achieved. 1.1) Identify the different reasons people communicate * People communicate to build and maintain relationships * Communication is necessary for emotional intimacy * To learn and to educate yourself and others * To share opinions, knowledge, feelings, concerns and emotions * To understand * To relay information or to obtain it. 1.2) Explain how communication affects relationships in the work setting * Without communication nothing would be achieved or accomplished * To praise or express satisfaction / dissatisfaction Good and bad communication can affect everyone. Good communication can ensure a safe, happy environment for everyone and bad communication can result in

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