Unit 513 Essay

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Unit 513 Outcome 1.1 Health and social care is increasingly moving towards outcomes-based services (sometimes called outcomes management). An ‘outcome’ describes the measurable impact of the service on a person’s life. Every individual has different needs and goals and an outcomes - based service places these at the heart of its delivery, rather than using a ‘one size fits all’ approach. This represents a major shift in the way services are designed, commissioned, delivered and evaluated. Actions learning sets are a useful tool, which can encourage and support such a change. During the process, key personnel gather together to discuss, plan and problem-solve pertinent issues. Outcome management is a user-centric approach for the assessment of programmes that are based on user needs and are designed to achieve change. It is a framework that focuses on the benefits of the programme to the client (outcomes) instead of the inputs and processes of the programme. Outcome management looks at the effectiveness of the programme through the achievement of client successes/ changes as the programme’s outcomes. It is a client –centric model, which puts the needs of the client first. Implementing outcome management requires planning for a programme with the end in mind. Programme planners should begin with a clear understanding of the customer and community, and the specific changes that are sought for the customers. This will enable the programme to identify critical steps or milestones that clients need to take in order to achieve the specific changes in behaviour, knowledge, skills, condition or status. The point of the outcome management is to enable an organisation to perform at the highest level possible by providing a focus on the results than an organisation wishes to achieve. The ability of the agency to state clearly and simply the results of the clients enable

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