Unit 204 Qcf Level 3

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Assignment 204 Task B A.Solar Centre was a NHS foundation Centre in Doncaster. The home was supporting vulnerable adults with limited communication skills and a range of physical disabilities including blindness. Two support workers Hinds and Murphy spent two years from March 2005 to January 2007 abusing the service users. Abuse was both physical and mental, Hinds threw one man in his wheelchair, hit people. Murphy locked one woman in a cupboard. The Venerable adults were not able to stand up to those who abused them. Both support workers created an intimidating atmosphere. It was only when the staff left in 2007 that allegations were made about the mistreatment of patients B.Winterbourne View. was a care home registered to Castlebeck Care Ltd a report by CQC had found that they had failed to ensure that people living at Winterbourne View were adequately protected from risk, including the risks of unsafe practices by its own staff. The report shows in several areas where the system failed these were •The managers did not ensure that major incidents were reported to the Care Quality Commission as required. • Planning and delivery of care did not meet people's individual needs. • They did not have robust systems to assess and monitor the quality of services. • They did not identify, and manage, risks relating to the health, welfare and safety of patients. • They had not responded to or considered complaints and views of people about the service. • Investigations into the conduct of staff were not robust and had not safeguarded people. • They did not take reasonable steps to identify the possibility of abuse and prevent it before it occurred. • They did not respond appropriately to allegations of abuse. • They did not have arrangements in place to protect the people against unlawful or excessive use of restraint. • They did not operate
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