I also need to be able to communicate well with client’s families, carers, colleagues and other professionals (nurses, Social services, doctors, etc). Develop positive relationship to meet service user’s needs. One to one communication between me and client, client families, nurses, doctors, my manger, carers, social services. Good verbal communication and good non-verbal communication- emails, sms, risk assessments, care plans, MAR-charts. Before any support can be given, manager will go to visit client/ individual to do assessment to make sure their needs and preferences and a base line regarding their communication abilities and methods will be established.
They have the right to have the choice to do this and you must respect it but you also have the duty to keep them safe. Explain where to get additional support and advice about how to resolve suck dilemmas. you would get more support from your manager, family member of the service user, another member of staff, a doctor, social worker or the safeguarding team. Outcome 3 Describe how to respond to complaints. i would follow respond to a complaint effectively and be proffesional, if the complaint was something i could deal with personally we could deal with it there and then, but if not then i would inform my manager or senior member of staff about the situation.
Despite all our efforts as a company, there will be instances where an individual feels it is necessary to complain about a service. We have a complaints officer who will ensure that each complaint is dealt with in a fair and impartial manner. They will also ensure that each complaint is given a prompt reply. As a company, we would encourage a client to voice their opinion on the services provided by this company and we will ensure that any worries they may have will be taken seriously and will be noted for future decisions. The complaints officer will be responsible for ensuring that each complaint is dealt with by collating all the relevant information relating to the complaint, discussing the matter with the directors and relevant
UNIT 513 POSITIVE OUTCOMES FOR INDIVIDUALS Dear shell i have thrown this together quickly so it may not be too good but hopefully will be ebough xxxx 1. As a manager it is vital that i support my staff team to achieve and demonstrate desirable outcomes with and for the people they support in whatever capacity.By outcomes I mean the specification of the differences that are intended to result from a given activity. 2. Approaches to outciome based practise should be open and transparent, it should involve all of the people supporting the person and the person should be in the centre of it all. Taking into account the opinions of others and listeneing properly to their input will encourage a healthy team and also give the person involved control of whos and what input they would like in their support.
I chose to be a Medial Assistant for many different reasons. The first reason that comes to my head is that I love to help people. The profession also got my interest because I am a nosey person; I like to know what happens to people. I personally love to help people. No matter the situation, if I help someone, I somehow made their life just a little bit easier.
They help clear out resentments and help people understand each other. Their job makes it easier for them to resolve conflict on a personal level since they resolve other people’s conflicts on an everyday basis. Their conflict emulates all of the preceding functions. Even though John and Jeremy are best friends, they still experience conflict with each other but they used this conflict to get their problems out in the open. They came together at the end by making their goals clear to each other which, in turn helped clear out their resentments and helped them appreciate where the
Briefly, the internal stages of the process involve the following:- Stage One On receiving the complaint, the Line Manager records it in the complaints log. If it has not already been resolved, they delegate an appropriate person to investigate it and to take appropriate action. If the complaint relates to a specific person, they should be informed and given a fair opportunity to respond. Whether the complaint is justified or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the
Tim can capture the attention of our customers because he listens and then provides the stimuli that meet their needs. Tim is always prepared for a one sided or two sided argument, he knows his audience, he knows what is needed for both sides to win. He keeps communication simple, logical and always connects on a personal level. With our customers and our suppliers Tim is always looking to modify the existing attitude to be more in favor of ICS or with a new customer create a new attitude that is favorable to ICS. Tim has an ability to make friends with our customers and suppliers because ICS has the social proof in our industry that we will execute as we agree and if there are issues we will correct them.
In addition, it helps to identify the objective of the group work; this means that the individual will have an aim to meet although there may arise a lot of arguments, but because they know and by understanding the behaviours in the storming stage, it can help the group to work quickly in the forming stage. This means that because the group knows there will be arguments because each individual has different ideas and opinions it will allow them to quickly conquer these differences so that they can go to the forming stage and re-establish these differences of opinions so that everyone in the group is pleased. Also once, you have established that your group is in the norming stage everyone in the group will have a particular role to take part in .The performing stage is frequently achieved by a group leader. In addition, if there is a leader in a health and social care establishment the practitioners will be constantly and continuously reminded to work together this way they will all feel that they have a purpose in their job that they do. This will also ensure that there is low staff
Change of bank details. Biv) Describe the procedure to follow if you wanted nto raise a grievance at work. You may describe this in writing or produce a flow chart. In the first instance, contact their immediate supervisoror line manager, every effort should be made to resolve the grievance at this stage. The immediate supervisor or line manager should deal with this matter within 3 working days and report back to the employee either verbally or in writing.