To make sure they agree to what they have to do i have to make sure they understand the important of what they have to do and why they have to and asure them that I will be able to assist in anyway they need to be assist with. If cant get the agreement from them than i need to seek for a colleage advice language barriers communication Bad behaviours Neglecting and abused clients 2.2 By providing all the staff members with trainings need for the job. By making sure all the stuff are following the company policies and procedure. By reporting and recording all accident happened in a accident book. 2.3 Get advice from the manager, senior care, or your colleagues or stuff books 3.1 Respond to the complaints professional way, listen the person what they have to say be sympathetic and respectful to what they have to say.
You should explain to the customer that this information concerns you, you believe that this carer is causing them harm and may be causing harm to others within their care and that you have a duty of care to pass this information on. Explain that you will only pass this information to the relevant bodies and it will be treated in the strictest confidentiality. Describe how to respond to complaints; Every complaint should: Be taken seriously and dealt with promptly and fully. Be acknowledged within a specified time. Have
This is located in a frequently used part of the house and is simple written text and pictures. I also use the leaflets about events in community which I discuss individually with clients or at the residents meeting. The second group is colleagues. One part of my role is to deliver information to the staff which I do in the form of a formal handover at the end of each shift. The handovers play important part in care setting as the information can be easily misunderstand or even forgotten.
Soonest as possible but not later than 24hours of my suspicions I call to the office and contact the Safeguarding Tem. 5.2.2 Explain the actions to take if an individual alleges that they are being abused: In case when the individual have been abused, I take the event seriously. I always d follow the company´s Policies and Procedures, keeping the Confidentiality and proceeding by the Importance of Agreed Ways of Working. I should protect the person. Report to safeguarding Authority or to the police.
* Understands how their role affects others in the business. * Reports to the correct line manager. * Knows how to utilise necessary tools, including: tools of the trade, computer software, manuals and instructional or procedural information. * Accurately understands emergency procedure. * Has been introduced to other employees.
Consideration should be given to adjourning the meeting for any further investigation that may be necessary. Communicating your decision Following the meeting, you should decide on what action, if any, to take. The decision, and a full explanation of how you reached it, should be communicated to the employee in writing, without unreasonable delay. Where appropriate, the decision should set out what action you intend to take to resolve the grievance. The employee should be informed that they can appeal if they feel that their grievance has not been satisfactorily resolved.
Outcome 1: understand how to plan work and be accountable to others. 1.1 Outline guidelines, procedures codes of practice relevant to personal work. There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to answer the phone, use sage, filing things away, doing purchase orders etc. All the steps and guidelines for everything are kept in a PowerPoint I made that is basically a step by step tutorial on what to do for each thing.
If i need help on handling information , i can ask my senior on shift ,any of the nurses on shift ,clinical lead ,colleauges and my manager. 2.2 explain what actions to take when there are concerns over the recording ,storing and sharing of information. I should inform my senior over my concerns,if my concerns are not addressed then i should inform the manager as soon as possible so that it can be dealt with in an appropriate and proffesional
Communication affects relationships in many ways in the work setting. For example with colleagues, the manager or supervisors. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the
Unit 1 Introduction to communication in Health, Social Care or Children's and young people's settings 1.1– Identify different reasons why people communicate There are many different reasons why people communicate, both in work settings and social settings. There is a range of different groups of communities were everyone communicates with on a daily basis, which could include family and friends, school, neighbours, friends and of course work colleagues and residents with in my work environment. All relationships we have weather they are social or work based start with a form of communication. People use communication to express how they are feeling and also to express what they would like or want. This can be different for every person and depends on the circumstances of that particular person who you may be communicating with.