1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | Answer phone | This allows you to leave a message for callers when you are unavailable giving them a time frame that you will respond the message they leave. It allows the caller to leave a concise message detailing who they are, why they have called and contact details. | Automated attendant (AA) / Interactive Voice response (IVR) | Is the system where there is an automated menu so that the calls can be directed to the correct extensions without the intervention of a person.
Thank them for calling. Instead of using a simple “Hello,” brand the call using the company's name. Branding the call serves two purposes. First, it lets the customer know he or she dialed the right number. Secondly, it prevents your company from appearing unprofessional.
The loudspeaker function can be used if more than one person needs to listen to the call, press the button and the sound comes from the speaker instead of the receiver. 1.2 You need to identify the purpose of a call before you make it so that when the phone is answered you sound professional and you can get to the purpose of the call without wasting time. 1.3 You can obtain names and numbers of people for contacting off the Internet if they are businesses or the phone book or by asking colleagues at work who you think may have the number. The names and numbers of patients are stored on the computer at work. 1.4 To make contact with people inside an organisation the is a lift of everyone’s internal numbers on your desk, you just type the number into your phone to call them.
If a person is unable to take a call or is already on the phone a voice mail allows the caller to record messages which can be accessed at your own convenience. Conference calling: Some business phones have conference-calling features to allow a number of people to participate in a call all at the same time. This is mostly just for business purposes and the call will keep going until all members have hung up. Call-management features: Systems offer various features for managing incoming calls. A useful feature is call transfer, which will allow you to transfer calls from your number to another.
When it comes to patients, it can be their address, telephone number or next of kin details, when it comes to employees, it can be their appraisals, salaries, again their address and telephone numbers, and for the business, it can be the business’s finances, profits, employee details, and various other information. An alert is set up on the IPM that I use so that if under my log in or smart card I go into the ‘Personal info ‘ tab on IPM ,the
By giving inaccurate information or telephone numbers, this could distress a client more by having to ring round again to get the correct information. The purpose of confidentiality and security when dealing with callers is to abide by the DATA PROTECTION ACT. Callers want all their personal details kept private and secure, this allows callers to allow you to be trusted with their personal details. Information that is given out which can affect a client’s confidentiality or security can be a threat. Types of information which can affect this can be personal details e.g.
The service user will usually be expecting a visit by their carer who should always introduce themselves to the service user and show their identity card. Be able to take appropriate action when unable to gain entry to an individual's home If the carer is unable to gain entry then they should ring their office and inform them of the problem. The office will then attempt to contact the service user by telephone and if this is unsuccessful then a relative of registered key holder will be informed. In some cases it may be necessary to contact the emergency services if there is immediate cause for concern. These are the usual agreed ways of working in my organisation.
For example, the companies I have chosen River Island And Tesco both alert their customers about new product like send them emails or texts they only send email if subscribe to their website and the for Tesco as well, but Tesco send letters out to their customers who have a club card. If
3.3. Record and report on actions taken when unable to access an individual’s home If you cannot gain access to the property you have to report and record it. It will help to see if there is maybe anything wrong with the client or if the office knows where the client might have gone. It will also protect you as a client cant turn around and say that you did not attend the
People come to lawyers because they need help with a legal problem. They expect that the advice they receive will come from someone with the training and expertise to provide that advice. Legal advice ordinarily deals with the consequences of a course of conduct and affects the client's legal position or rights. Running Head: UNAUTHORIZED PRACTICE OF LAW 4 When a client calls wanting to know the options for dealing with an issue, it is difficult to simply gather information and tell the client you will discuss the problem with your supervising attorney. Anything more, however, runs the risk of giving legal advice and constitutes the unauthorized practice of law.