Unit 1 Essay

1103 Words5 Pages
Unit 1 1.1 Identify the different reasons people communicate. People communicate to share ideas and concerns when devising a care plan for a resident. People communicate to share their experiences and any relevant information of the shift and residents when handing over to the staff coming on duty. 1.2 Explain how communication affects relationships in the work setting. Good communication enables individuals needs to be met, it’s a fundamental skill needed to form relationships in and out of the workplace. When people limit their ability to communicate it can cause conflict which can lead to isolation and make people feel anxious. As I work in a home caring for people with varying levels of dementia and Alzheimer’s, meal times are a struggle for some of our residents so this is where we rely on good communication skills to help support them. Some residents talk openly and freely while others lack the ability to hold a conversation, this can make my job more challenging in a way that I then need to keep trying to involve my resident. This is where I will use positive communication skills such as listening, open ended questions and keeping my tone of voice low and soft this can help the resident feel at ease. Relationships in the work place can become stronger when effective communication is in place. Whilst in the work place you are part of a team and effective communication helps form bonds with fellow work colleagues as well as the residents, this helps colleagues relate with each other and work together making the work you do run smoothly and effectively regardless whether you like the people you work with or not, a professional relationship must be kept in place at all times. 2.2 Describe the factors to consider when promoting effective communication. There are many factors to consider such as: The Environment – Is it too hot/cold,
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