Treadway Tire Company

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Background: The Lima Tire Plan is a subset of the Treadway Tire Company, a major supplier of tires to the original equipment manufacturers and replacement tire markets. The Lima Tire Plant employees approximately 1,120 personnel: 970 hourly employees and 150 salaried employees. The hourly employees at the Lima Tire Plant are represented by the United Steelworkers union, and work twelve hour shifts, from 7:00 a.m. - 7:00 p.m. or 7:00 p.m. - 7:00 a.m., with two breaks and one half hour lunch per shift. This work schedule allows the Lima Tire Plant to operate twenty-four hours per day, maximizing on production while also saving money on labor when compared to running three eight hour shifts per day. Hourly employees are supervised by salaried, line foreman at the Lima Tire Plant. Line Foreman are the largest salaried group of employees at the Lima Tire Plant and are entrusted with many responsibilities including balancing workloads, maintaining a safe and healthy work environment, and investigating employee violations in addition to other administrative responsibilities. In recent years, the line foreman employees have expressed high dissatisfaction in their role, often leading to high turnover volume. In 2007 alone, twenty-three out of the fifty salaried line foreman left their jobs at the Lima Tire Plant. Through a 2007 employee satisfaction survey and various exit interviews of departing line foreman, it became evident that many line foreman were dissatisfied in their roles at the Lima Tire Company. Ashley Wall is the new Director of Human Resources at the Lima Tire Plant. A 10-year veteran with the Treadway Tire Company, Wall was transferred to the Lima Tire Plant to help reverse the current job dissatisfaction and high turnover rates among the line foreman. Problem Definition: The combined issues of nonexistence of an effective performance measurement

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