Thorpe Park Customer Service Research

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Content pages • Introduction 03 • Customer service 24 • Customer protection 28 • Dealing with customers 32 • Sales skills 40 • Conclusion 44 • Bibliography 45 Introduction In this unit I have discover about how to customers keeping happy. Under this course work I am going to investigate about customer service,…show more content…
To research about this first I am going to make a questionnaire that talking about customer’s nationality, gender, age group, languages, cultures etc... Then I will interview some of peoples to find out about this. 3. Design a questionnaire for the customer of the Thorpe Park. Your aim is to find out the different types of customer. This include: individuals, groups, ages, culture, language, spoken, specific needs i.e. disable, children, business men and women. I have enclosed a questionnaire which I used to obtain data about what type of customers Thorpe Park have and also what are their ages, cultures, language spoken, specific needs i.e. disable, children, business peoples etc.. I have interviewed 19 peoples in my class room and my local friends. I have given my results in a table, which can be give accurate results and figures. Also using pie charts which is colourful attracts people’s attention to the information. So I have given my results using both in blow: This chart shows the natinality that thorpe park customers…show more content…
Presentation standards (dress, personal hygiene, attitude) Dress Always dress should be appropriately the dress should be matching for the job you are doing. And also it should be very clean and tidy. It should be very smart. Usually uniform will be designed to suit the job. For example if we are working in a refrigerated area we will be provided with a special protective suit, gloves and headgear. If we are working at a till in a supermarket we will be provided with a smart blouse skirt or trouser. Personal hygiene One of the most important things is personal hygiene, not for the customers, but for people who talk with us. We have to make sure to taking a bath or shower regularly and using a deodorant. Also we have to remember that changing to a different brand of deodorant may be necessary from time to time. And also make sure to washing cloths regularly by causing bacteria. Lots of people suffer from bad breath from time to time, usually because of something we have eaten, or smoke or possibly due to gum disease, this can be resolved by washing our teeth regularly, drinking a lot of water regularly, and using mints and mouth washes a lot this makes your breath smell a lot
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