The evaluation can be done on the basis of feedback from the customers and by monitoring the behavior of the employees with certain customers (NC State University, 2009). Rationale behind method of training The new employees will be imparted training using role playing and on-the-job training methods to ensure effective customer service that meets the standard of the company. The combination of these two methods is most appropriate for imparting customer service training to the new employees. In the role playing method of training the new employees will be required to assume different roles and act out the situations that occur in a retail store. For example two employees will be given a situation where one employee will be required to enact a customer and other will play the role of employee.
By establishing a learning environment the organisation is better prepared to conduct business, retain staff and ensure the organisational goals are met. The creation of the learning environment is cyclic in nature and results in a better trained, more competent workforce. Maximum participation can be achieved by ensuring that the employees affected by the training are involved in some manner in the decision to provide training. This may be in the design or development of the training or simply running a skills audit on the individual or team to determine what training is required and if the proposed training is directly related to the needs of the individual, team or organisation. However some barriers may need to be overcome such as reluctance to change or urgency of tasks.
Riordan Strategic Plan Team C MGT/498 November 20, 2013 Instructor Riordan Strategic Plan Strategic planning is necessary for a company’s growth and success. Businesses clearly must define company goals and conduct extensive research to get a grasp of industry trends, which allows them to take advantage of available business opportunities. They can achieve this by carefully analyzing a particular business industry, and an honest assessment of their company's strengths and weaknesses in meeting the needs of the industry. The strategic plan will allow Riordan Manufacturing to focus on a particular niche in the marketplace, which makes sales, advertising, and customer management more effective. The plan allows
The review was signed by my manager and me, at which I was given a carbon copy of as well. The strengths of the evaluation process help determine the actual way employees perform their duties, against the way they are expected to perform their duties. This way, they understand the importance, and familiarity of what is expected in their job duties. Therefore, the employee will work harder to achieve his/her expectations. This helps the employee to become motivated and enthusiastic and it progresses the development of the company as well.
InterCleans provides the best tools and training to their new employees. Sales training will cover the general topics associated with the sales position. Followed by training on contracts, this course will instruct the new associates on how to create a contract for new services, or on how to make an adjustment on their current service contracts. Next would be training on the computer software to input the orders and account information obtained during the appointment. Followed by Leadership skills and customer service training, which is important because of the face to face contact with the clients.
It involves modeling the vision, forming teams, influencing them and aligning people to achieve the set goals. Leadership bears the responsibility of inspiring people and producing meaningful changes in the company. Leadership is therefore responsible for positioning people and organizations in the right positions. A good leader has the ability to articulate a vision and assign the right people the right tasks based on their talents. Leaders motivate their subordinates and in return obtain outstanding results from their employees.
For instance if the employee is having problems with the sales aspect of the company, there will be a mini training session for techniques for improving sales. And to help our new employees with the learning process there will be a mentor who will be there to assist with any problems that may arise. Making sure our customers are treated fairly and and given the
Learn from the experience, experiment and come up with the best solution. For employees to learn they need to be informed by distributing new knowledge throughout the organization and incorporating it into daily activities. Here we will summarize an article that talks about learning organizations; summarize the author’s conclusion and/or recommendation; summarize my conclusion; lastly, we will summarize how the concept in the article applies to my organization. Summary of Article In the article of 5 Keys to Building a Learning Organization, Mr. Bersin talks about the key notes in building a learning organization. He first starts
Joshua Joseph (2000) published data answering this question. Several of the “potential benefits linked to effective ethic training programs include:…Fostering a more satisfying and productive working environment.” Maintaining the trust of members to ensure continued self-regulation…Legitimizing open discussion of ethical issues.” After this introduction, employees will engage in a brainstorming session to share more ideas and give concrete examples about why this training is an integral element of a productive business. Secondly, the presenter will explain the definitions of each of the four elements in section one. In addition the reasons why these elements were chosen will be a topic of discussion. Our company strives to be as transparent as possible and to instill in employees the fact that an understanding of these elements is important to build a culture of trust within our company.
Also will need to establish the productivity measures and compare those with the company or organization figures. Lastly, the manager will need to have a team meeting; take contribution on achieving the goals set by the manager, and institute a common goal for the teams. The transformational leadership style will work for the restructuring strategy with the new management practices, because the teams are mature and under the strong leadership of new management. In order to allow the new transformational leadership to be effective, one will have to recognize critical competencies, educate their employees, and motivate, empower, and encourage the teams to facilitate them to focus on accomplishing their goals effectively. It is important to engage the employees in the critical thinking process, decision making process and setting a common subsidiary goal that will be able to help the specialists to merge well with the existing teams.