a) Citibank is correct in shifting from a strictly financial based evaluation system to one that includes non-financial measures. Although the new performance scorecard includes a customer satisfaction section, the current method of evaluating customer service poorly designed and is inconsistent with a properly balanced scorecard. As it currently stands, measuring customer satisfaction across all clientele is too broad. The needs of the patrons vary substantially and generic questions in the telephone interviews will not suffice. Instead there should be questions geared towards business customers and a different set of questions for individual customers.
The lending companies took advantage of this when the market was good; however, they were surprised by the downfall of the housing industry and the economy. 2. Discuss the ethical issues that caused the downfall of Countrywide Financial. One ethical issue that caused the downfall of Countrywide Financial is that leadership was more focused on themselves then on the company. So that the company could grow at a rapid rate, their salespeople were being given incentives to undertake riskier transactions.
He aprendido tanto de cuatro años de escuela secundaria. He aprendido a ser responsables, a ser menos tímido, y cómo trabajar duro para lograr mis metas. La escuela secundaria me ha enseñado muchas lecciones y he aprendido muchas cosas en cuatro años. Hay reccomendations pocos que le daría a los estudiantes más jóvenes en la escuela secundaria. Le recomiendo que estudiar mucho, porque cuando usted es una persona mayor que valdrá la pena.
These styles reflect self promoting thinking and behavior used to maintain status/position and fulfill security needs through task related activities. My primary style is competitive. My backup thinking style is approval. The Life Styles Inventory (LSI) aims to accurately determine your sense of thinking style and what motivates you to behave in the way that you do.
Floating point numbers can introduce rounding errors in the banking industry, which may lead to financial benefit for the bank but not for the customer. Analyze the ethics of knowingly benefitting from rounding errors. Propose a plan on how the rounding error should be handled. 7. Differentiate between the exponential format and the floating point format in terms of: * Format * Processing speed *
In getting over the hurdle, we proposes a strategy that puts SC Johnson’s strengths and resources to effective use. This section begins with a recap of the opportunities identified in the situational analysis. We then identifies how SC Johnson can capitalize on those opportunities by implementing the proposed strategy. The focus throughout this section of the report is on differentiating the brand in a way that is meaningful to the consumer. Our objectives for the proposed strategy are presented, along with a description of the target consumer.
Recommendations Ben & Jerry’s takeover by Unilever resulted in changes to the business strategy; changes that were needed to address an increasingly competitive economic landscape and recover the market value of the firm. In some cases the new strategy was not aligned with the core values that underlie Ben & Jerry’s strong culture, i.e. the decision to terminate large numbers of employees in order to create operating efficiency in finance, manufacturing, and distribution. However, the alignment of many of the core values on which Ben & Jerry’s culture is based is unclear. The two companies appear to share values related to corporate social responsibility, but employees question whether Ben & Jerry’s previous commitments on issues like product purity and providing a public voice on social issues fit into the new business strategy.
The Vroom Expectancy Theory of Motivation * Hypothesizes that felt needs cause human behavior and that motivation strength depends on an individual's degree of desire to perform a behavior. * Motivation strength is an individual's degree of desire to perform a behavior. * Motivation strength is determined by: * The perceived value of the result of performing a behavior * The perceived probability that the behavior performed will cause the result to happen 3. Equity Theory of Motivation * Emphasizes an individual's perceived fairness of an employment situation and how perceived inequities can cause certain behaviors. 4.
Although there are some argument for and against for each theory, in my point of view, both theories are contributing to the accounting theory development. For the positive theory views, it has been discussing some areas in term of accounting choices and disclosure decisions. There were two theories which are positive accounting theory (PAT) and institutional theory (IT) explained accounting choices (Collin et al., 2009). First, PAT as a theory that seeks to explain why managers within the organization will select to adopt particular accounting method in preference to other. A set of firm-specific characteristics (earning-based bonus plans, debt and political process) linked to Costly Contracting Theory that explains management’s choice of accounting policies.
On the other hand banks could not have predicted that there would be a global recession in 2008-2009 so of course they may have not prepared for the turnaround outcome or the “what ifs”. That’s where the egoism comes in this matter. In most cases, many banks are interested in not so much of the reward that the customer receives, but how much rewarding it will be for the bank itself, the more they get their customers to make investments the better the payoff is for the bank. Egoism involves self-interest and because of the greed that was shown as well as self-interest of many of the banks, it had led to the results of many banks being unsuccessful. Egoism is a negative trait to have in a business and will always lead to a