Tesco Case Study

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Explain the difference between training and development. How have the changes in customer expectations affected TESCO and its need to train staff? Training is a process of learning involving a series of sequential activities to acquire specific knowledge and skills aimed at improving the employee’s job performance and preparing them for their intended jobs. Thus, training is majorly concerned with developing specific skills of employees for specific purpose. Flippo has defined training as “the act of increasing the skills of an employee for doing a particular job.”(Personnel Management, p192) Training has several benefits for the employees. It increases a sense of ownership in them for the business and increases their effectiveness by making them more organized, productive and flexible. Development implies the overall growth of the employees rather than development of any one particular skill set. It is a dynamic process involving continuous expansion of the skills and knowledge of employees aimed at their long term professional growth rather than their immediate performance. Therefore, development is not only about improving the employee’s job performance but is about the overall growth of the potential capacities of individuals. National Industrial Conference Board has defined development as: “Management development is all those activities and programmes when recognized and controlled, have substantial influence in changing the capacity of individual to perform his assignment better and in doing so are likely to increase his potential for further assignments.”(The Management Record, 1971) Training and development differ from each other basically in terms of their objectives, and therefore in terms of their contents. Training is basically a short term specific job related process making use of a systematic and organized procedure to impart technical knowledge

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