Meeting an individual’s communication needs is really important if you want to develop a good working relationship with them. It is essential that the people you support trust you as you are working very closely with them. To provide person centred care you need to be able to find out their individual’s needs; wishes and preferences and to do this you need to be able to communicate. You have a duty to work out how to improve or overcome communication barriers, and if they are not resolved then there is a risk that you will cross boundaries, provide care that the person doesn’t like. Everyone has a right to dignity, respect and choice and we need to be able to meet their communication needs in order to provide this.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
Unit 4222-324 (HSC 3029) Outcome 1, 1. Explain the importance of meeting an individual's communication needs. The importance of meeting somebodies communication needs is because if they cannot communicate effectively then you can understand what they are trying to express. Different people have different communication methods or methods that they prefer to use, so we should support them when using their preferred method of communication. Without communication people cannot express their needs or wants, so therefore it is a basic human right.
It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families. Communication is also needed for negotiation and to prevent and resolve any conflict and/or misunderstanding. This is shown in Tuckman’s stages of group interaction theory (forming, storming, norming performing). 1.3 Explain why it is important to observe an individual’s reactions when communicating with them An individual’s reactions to communication can not only be shown through what they communicate verbally in the tone, pitch and even silence, but in their non-verbal responses such as in body language and gestures, facial expressions, eye contact and through touch. Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others.
We can then use this information to involve the person in making more choices. -Another key value is to support people having their privacy if they want it. Privacy is a basic human need. Our need for privacy depends on our personality, interests and circumstances. As care workers we must respect people’s need for privacy whenever it arises.
b) Individuals using the service and their carers Effective communication is vital between carers and the residents. This enables you to build a relationship with the people you care for and will ensure they feel safe and trust you to look after them. Communication is also needed so the residents can tell you how they are feeling and what their needs and wishes are. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
If this is not possible in some cases then there are lots of other ways to find out information such as looking through care plan, speaking to a member of family or close friend, asking someone from the same culture, either a collage or cultural representative. Do not assume that you approach everyone in the same way. It is my job to find out the best way to approach someone. People have many communication needs such as, cultural backgrounds, language, self-confidence, level of learning ability, physical ability and sensory ability. It is my responsibility to make sure that my communication skills meet the needs of the service
SUPPORTING INDIVIDUALS WITH SPECIFIC COMMUNICATION NEEDS TASK C It is crucial for a support worker to be aware and take the matter carefully, because the capability to make decisions among individuals is different. it may looks quite simple to think that people with mental impairment, physical illness or people how have got language barriers, may have affect their capabilities to express agreement. A professional carer will understand how to work sensitively with service user individually and design goals to achieve successful outcomes. The mental capacity act clearly defines that every adult has the right to make their own decisions. It must be assumed that they have the capacity to do so, unless it has been proven otherwise.
Denise Meloche 4222-324 Support Individuals with Specific communication needs 1. Understand specific communication needs and factors affecting them. 1.1 It is important to meet the individual’s communication needs so; • they can be informed and therefore make informed choices • express their feelings and views • be alerted to danger • interact socially • be involved with everyday activities • understand what is going on around them • learn 1.2 My role and practice can impact on communication with an individual with specific communication needs by giving them the opportunities for all of the above. If I fail to communicate according to their need, they may become more isolated and withdrawn. I endeavour to find ways to support communication using variety of methods.
CU2650 SUPPORT INDIVIDUALS WITH SPECIFIC COMMUNICATION NEEDS 1. Understand specific communication needs and factors affecting them 1.1. Explain the importance of meeting an individual’s communication needs Every individual has the right to communication as the Human Rights Act (1998) lists the freedom of expression as well as other rights relating to communication. As a support worker I have a moral obligation as well as adhering to the standards, codes of practice, guidelines, morals and law that govern my practice to ensure that communication needs are met. If an individual’s communication needs are not met then all aspects of their daily life can be affected such as not being able to communicate you are well and get help.