Hoosier Burger Case: Part 3 Name Institution Date Assignment week 3 Hoosier Burger Case: Part 3 a) Create a customer satisfaction questionnaire that includes at least five well-written questions. Explain your rationale for the style in which you wrote the questions. A Successful Customer satisfaction maximizes on the retention of the current clients and helps the enterprises to place themselves better among the clients. Such questions contribute to improving the customer loyalty or assist in making improvements (Tudor & Tudor, 1995). According to Hoosier Burger, the questions will ensure that the customers are completely satisfied with the company offerings, support, and identify the areas of potential development.
A team environment can boost the confidence of individuals, allowing them to do their best work. The more people work together, the more they learn and become better workers in their own jobs. The employees will have a greater sense of belonging and recognition, which will help them take pride in their work. Self-manged teams can improve The Sandwich Blitz' financial and overall performance. With minimum supervision needed, Dalman and Lei
Recognition to all those that made the changes possible or who participated in the short-term wins will act as a positive message. Employees want to be recognized therefore, they will be looking forward to becoming the next person on that list. Consolidating the gains and producing more changes for Sandwich Blitz will mean that they will earn credibility from the successful implementation of this new technology. They will now have the support from their employees that they need to achieve long-term goals achievements. Expansion for example will now be a more feasible and attainable goal.
This prompted Monty Moran, co-CEO, to develop the “restaurateur program” which gives employees the ability to advance quickly through the ranks of the company. Chipotle can utilize this strength by ensuring that their employees remain happy working for the company, who will promote a higher standard of customer satisfaction resulting in customer loyalty and limiting these customers from spending money with the
He believes that people should execute tasks because you want to, and not because you need to. Rick as the CEO, allows a certain level of flexibility and creativity to his employees. This is evident from the way he allows Chef Paul freedom to let him do his job; the trust and support in his Chef’s judgment of handling certain tasks. Instead of just delegating defined roles, he is actually inspiring and encouraging Chef Paul space to improve himself. On top of that, Rick is also a passionate leader as seen from the presentation he was having with Chef Paul.
b) Be friendly to customers at a restaurant. To optimise the service in the restaurant, all the staffs need to engage in self induction, providing customers
Whole Foods continues to educate its employees. They provide training, seminars and even online courses about products and various things that involve Whole Food Markets or the health of its customers, employees, and environment. Employees are encouraged to make their own decisions, create a respectful workplace and create new and improved ideas in the work place. Employees also have the opportunity to move up in the company. Whole foods generally hires within the company.
Trevor Virgle Professor Zellerbach Benihana Challenge 1: How do you think a batching strategy affects throughput? Why? ◦I think that the batching affects the throughput of the company in a positive way. Grouping people in bunches and sitting them together is what keeps people moving instead of waiting in line. It gets people to come in to the restaurant and leave with the highest level of satisfaction possible.
As an employee of a company who thinks highly enough to aid in education and bettering oneself as a person, well, gracious seems to come to mind. Changing jobs and employers is not what people normally want to do, so giving them reasons to stay is all that it takes. At Donco, we believe that the continuous effort to assist in employee health and wellness is strategy that affords all to win. A company is made up of its employees, for their bettering is our bettering. Education has many other positive ripple effects.
Another way how an human resource department can make a pleasant environment for employees is through employee development. Development is an extension of training which motivates employees to be more productive. Development provides indicates that there is a possibility for advancement, thus improving work moral. There are several methods in which the human resource department can achieve an improvement in work moral through training. Human resource and companies can establish in-house training and some incentives in which employees will receive training for free or will be compensated after the training is complete.