Social Security Administration Case

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Introduction This case study examines the Social Security Administration (SSA) application review process for social security benefits as demand increases. The Social Security Administration has unique characteristics as a federal agency and social welfare organization. Within the organization of the SSA, there are three major programs administered, which include Disability Insurance (DI), Old Age and Survivor Insurance (OASI) and Supplemental Security Income (SSI). The goals of the agency include service, stewardship, solvency and satisfied staff. Over the years these goals have been a challenge due to decreasing budgets, stagnant workforce and increased applications. This case is focused mainly on the disability insurance benefit. The increase of applications has grown over the years. In a five-year period, applications increased by 60 percent to more than two million. With such circumstances, the Social Security Administration employees are still required to “exhibit the values of respect, responsiveness, and reliability in accomplishing this daunting task” (Cropf, Giancola, & Loutzenhiser, 2012, p. 11). There are many issues that attribute the significant backlog that exists within the agency. The two most significant are the “dual factors of technology and insufficient resources,” (Cropf, Giancola, & Loutzenhiser, 2012, p. 11). The case also highlights the appeals process and the client advocacy that takes place after a denial. The need for an advocacy community is a result of the growing backlog and denials of disability cases. As stated in the case, “the appeals process requires an in-depth knowledge of legal procedure, medical expertise, and an encyclopedic understanding of the rules and regulations governing the Social Security system,” (Cropf, Giancola, & Loutzenhiser, 2012, p. 13). Advocates are considered experts in the appeals

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