Reflective Paper On Six-Sigma

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What I Learnt From Wally and Deming This class, Designing and Managing Six-sigma Processes, is the first class I ever had concerning about quality control. Before the first time introduction to the quality, in my mind I supposed the identification of quality is narrowly about the quality of the manufactured products and the reliability of using them after sold. Well then I entered the classroom and sat down listening to Professor Towner, wondering what Wally can say about the quality. Indeed, attending this amazing class had changed my cognition of quality totally, and helped me to be much more like a real Manufacturing Engineering student because I can talk about quality anyway. Talking about quality, as I thought before, it is the narrowly defined quality of products, with nothing concerned with the company. 'It should be something wrong about the manufacturing methods. Do some improvements, and that's it', I thought. Actually, it is more than the manufacturing methods. Company strategy, target, plan, and organizational structure can all be elements that can influence the quality performance of a company's products. Furthermore, quality is not limited only about the product properties; it can also be the criteria of services of all industry. In class, the most impressive review of business cases of quality control is the Polaroid and Xerox, which are about the quality of products. These two companies had been through hard times before because of the short vision of market and terrible managerial strategy and supervision. Though they ever had piles of patents and continuing inventions, as well as the dominating positions in market, they failed to provide satisfying products and could not guarantee the benefits of customers, thus led to severe quality problems, losing the existed market. Quality, the important subject of manufacturing and the theme of a prevailing

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