I have to utilise different skills when communicating with the different individuals for example- a member of staff may need to feel valued supported and understood , I may need to adapt the way I communicate to ensure them I understand. By having staff meetings, 1:1's with the staff to discuss any issues they have, discussed they work performance. This will hopefully help with their morale within work. When I am speaking with people I am the managing I need to know they understand my instructions, and understand that as their senior they have to do the duties that I request of them, this also has to be communicated to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the domestics I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding.
Assignment1 1.1 Review the range of groups and individuals whose communication needs must be addressed in your own job role. Hard to reach client groups: This is a particular client group whom live in the suburbs of communities that may not have access to services due to transportation are often not inclusive of accessing treatment. Their communication needs, need to be met by creating a diverse way of engagement by utilising outreach provision. This intervention can assist in establishing affective ways of communication in order to develop meaningful ways of engagement and treatment options. Disabilities: Clients with disabilities such as sensory impairment often find it difficult to engage in treatment due to obvious barriers and under skilled staff.
2. I communicate with the service users so i can understand their needs, and support them in the way they need and wish to be supported so that their support is person centred for them. 3. I communicate with my colleagues so we are aware of what needs to be done, what has been done and the best way to do the task in hand. we also communicate to make others aware of any issues we may incounter with in our job role so we can work together to resolve any issues.
To recognise then the service user is getting anxious or distressed as the service user may be nonverbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs To make sure that the service users’ needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. Remembering that everyone is different and no two individuals will require same care. 2.
Communication in the work setting must be relevant to the workplace. Poor communication or a breakdown of communication can cause distress, miss-understandings or conflict. Relevant and vital information may not be passed on. When dealing with persons of varying capacity, clear, easily understandable words should be used to avoid frustration or the person may not understand what is being communicated to them. In every workplace there may be staff who, do not get along, but it is important to be professional and still communicate relevant information as a duty of care to the
To identify whether or not the individual fully understood what you were communicating to them. To identify whether or not the individual was offended or might have appreciated the information being communicated differently such as how you address them or the tone of your voice. Aiv. Explain why it is important to find out about an individuals language needs. A) communication and language needs.
When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user. Be sure you have enough time to listen as you do not want to appear to be rushing them as this may seem to them that you are not really interested in what they have to say, and this could affect their relationship with you and if they need to speak to someone they trust about an important issue they will have doubts about coming to you, which could
Explain outcome based practice, critically review approaches to outcome based practice. Analyse the effects of legislation and policy on outcome based practice and explain how outcome based practice can result in positive changes in individuals lives. Outcome based practice is a method which looks at the individual needs of a service user and help to establish what goals are set for them and how these will be met, this takes into consideration the needs and wishes of the individual. The outcome is based on the measurable impact that it has on the individual. To be able to do this there needs to be clear objectives set which must be worked towards in order to reach the desired outcome.
It’s also important to not overstep privacy boundaries of others. (Barriers to Effective Communication) Physical barriers can prevent people from having effective communication The environment can have an effect on it, such as not be able to communicate clearly because of weather conditions, or being in an area where it’s too noisy and crowded it can be hard to hear what the other person is saying. Important work related conversations should be done in a quiet area where there aren’t distractions around. Distance also plays a role in physical barriers, if you are located far away from an employee, you will have to rely on phone or email to talk instead of in person where it can be more personal. During phone calls or email try to talk about all the important topics and make sure the receiver understands the message you are
CU2941: Use and Develop Systems that Promote Communication 1:1 Review the range of groups and individuals whose communication needs must be addressed in own job role. Communication is used daily within the work place of Domiciliary Care Sector and in my own job role as an assistant coordinator, it is essential that I communicate effectively using an appropriate method to communicate with various individuals including service users, their families, work colleagues, superiors, Social services and medical professionals. Communicating as an assistant coordinator involves using the different methods, this includes verbal communication through telephone and face to face, or written communication; texting, letter and email correspondence. When communicating with others I am required to take into consideration many factors, this includes language, tone of voice and body language. As an assistant coordinator I am required to communicate with carers on a daily basis, it is essential that I pass on messages to carers regarding the clients they are attending to.