Pizza Night at Bala Bay

582 Words3 Pages
In order to take advantage of the entire extra cliental the ski show brings in the summer, Bala Bay Inn has made a great move scheduling “Family Pizza Nights”. However, current operations are lacking keeping up with the large number of customers. Pizza’s aren’t being produced fast enough, customers are waiting long times to be seated, and employees are not responding to the fast pace demands due to the lack of supply. As a result, customers are being turned away due to the long waiting time, customers experience is poor, and Bala Bay Inn is losing revenue. The purpose of this case is to maximize seating capacity and make pizza’s more efficiently in order to improve customer experience and generate more profit! Bala Bay Inn turns away approximately 40 to 50 intimidated customers a night that see the long waiting times due to the lack of seating capacity. Bala Bay is also hurting its customer relation from the slow service they are getting due to their oven inefficiencies and tardiness in the drinks process. The main two issues that is causing the loss in revenue are the limited seating capacity and the availability of one oven. In order to solve the issues Bala Bay is currently facing them must make a few arrangements to its restaurant. First, they should start by only offering buffet pizza on these nights and not even have the menu out. 90% of customers that go to Bala Bay Inn are going for the buffet. The small 10% are only using the small kitchen’s application and wasting the time of employees. Next, they should rearrange the layout of the restaurant. Bala Bay needs to move the buffet table into the dance floor/ lounge area. This provision will make it easier for customers and employees to move around, as well as make more room for additional tables in the main dining area. Thirdly, Bala Bay should offer a self-serve soda machine next to the buffet. This

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