Pharmacy Service Improvement at Cvs

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Name: Vivian Delisle Pharmacy Service Improvement at cvs (A) General Guidelines Notes: • This case is in PDF attached to the Learning Module page. Read the case carefully, at least twice. • This case was written in 2005. You are welcome to use any additional information on the performance of CVS since 2005 in answering the questions. In case you have been a customer of CVS, you are also welcome to use your own personal experience in answering the questions. For additional information on the company, you can visit their website at www.cvs.com. • This is the cover page of your case report. Word-process your case report within this template. Do not change the header or footer. They contain course number, term, name of case, and page number, which are all required. • Use 12-point regular Times Roman font and 1.5-line spacing. • Use Equation Editor (Insert/ Object/ Microsoft Equation) to word-process formulas, if required for the case. • Use Excel for graphs and Drawing Tool in Word for diagrams, if required for the case. • Do minimal rounding at intermediate steps (use at least four significant digits). Round off the final answers appropriately. • Create a single Word document by pasting all your Excel work into this Word document. • Answer the questions given below in preparing your report for the case. Do not use the questions given at the end of the case. • Your comments must relate directly to the case. General comments are not expected. Analysis of the Case ▪ What changes do you recommend to CVS’s existing pharmacy fulfillment process? What information technology (IT) changes, if any, are required to implement those changes? (200–400 words) ▪ How can you be sure that the new process you propose will be an improvement over the existing one? How can you be

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