1. Understand why communication is important in adult social care settings 1.1. Identify different reasons why people communicate. A. The different reasons for communication is, talking verbally to a person so they listen to and understand what is being said.
Demonstrate how to establish the communication and language needs, wishes and preferences of individuals Communication is a two-way process and effective communication requires everyone involved to be able to express their own thoughts and messages and to understand the communication of others. It is also important to establish a level of formality required as not everyone wants to be called by their first name, some will prefer to make appointments rather than just “turn up”. It is also useful to be aware that written communications can be daunting for some people, a home-setting link book is a good idea, but you must check that
There are many different reasons why people communicate, the main reasons being to get to know each other and to know things about each other. Also to express how we feel, to let people know of our needs, of things that we like and don’t like. Communication enables us to give and receive information, whether it be about a person, place or feelings and needs. 1.2 Q. Explain how effective communication affects all aspects of working in adult social care settings.
2.1 Explain why it is important to find out an individual’s communication and Language needs, wishes and preferences It is important to find out an individual’s language needs because not Everyone communicates in the same way. People have a wide range of Communication needs which involve factors such as * Physical ability * Language * Sensory ability It’s important to find this out as you will have to communicate service Users’ needs and wishes. 2.2 Describe a range of communication methods There are 2 main ways to communicate, Verbal and non-verbal.
Aiv) a) Its important to find out about an individual’s communication needs and language needs as every individual is different and needs different kinds of help. Getting to know your resident - in my case as a care assistant. It is vital as they could have a speak impediment and could need assistance or could be in pain. If you don’t know your resident you wouldn’t know what to look for if they was in pain or discomfort. b) Misunderstanding mistakes could be prevented, for example when you have a better understanding of your resident’s you have a better insight about the individual’s (religious and cultural beliefs etc…) this means you can give effective communication.
We all think differently and communicate in different ways. The people you are supporting will communicate because they are motivated by what they need. 1.2 Explain how communication affects relationships in an adult social care setting. Good communication is the key to a productive relationship between the patient and carer. Colleagues who are articulate with passing on important and general information will ensure that the care they are providing is of a high standard it will also contribute towards developing supportive relationships with the users is effective, eliminating possible mistakes.
1.2 Effective communication affect all aspects of our work. It’s important to communicate as getting information can assist with the care we give. It can also help us to find out likes and dislikes, to improve quality of life. 1.3 Its important to observe an individual’s reaction when communicating with them so you can get an idea of how that person is feeling, we communicate through speaking, facial expressions, body language, position, dress and gestures. Body language is the most important way of communicating without using words.
Unit 201 – Principles of communication in adult social care settings Identify different reasons why people communicate. To form relationships with others – Give guidance, encouragement, support, build and gain trust and respect. To share information and knowledge – Share past and present experiences, follow or provide instructions. Express needs and opinions – If suffering any pain or discomfort, share feelings and emotions. Explain how effective communication affects all aspects of working in adult social care settings.
Without it fulfilling what position entails would be impossible. It is important to observe an individual's reaction when communicating at all times, as alternative/altered ways for communication can express as much if not more e.g facial expressions eye contacts hearing aid picture cards Braille lip read slow talk Individual's communication and language needs can be found in individual's care plan. Manager 's briefing to be expected sometimes there's individuals' family/friends can give you some guidance. If possible the best source for needs required is individual's themselves. The best communication method meeting individual's communication needs, wishes and preferences is given opportunity of choice.
Principles of communication in adult social care setting 1. Understand why communication is important in adult social care settings 2.1 Identify different reasons why people communicate * Expressing preferences * Getting to know each other * Whistleblowing * Letting people know ideas, wishes and needs * Obtaining information * Sharing information 2.2 Explain how effective communication affects all aspects of working in adult social care settings Effective communication includes handover with colleagues; writing in communication books any issues or information, talking to service users to get to know their preferences and needs. Effective communication is important to make sure information is precise and correct; it also helps to help the care provided run smoothly. 2.3 Explain why it is important to observe an individual’s reactions when communicating with them When communicating with an individual they may have trouble communicating or feel like they can’t tell you things or this could be due to feeling like they are being a nuisance. It is important to watch individual’s reactions to make sure they are not saying yes but feel uncomfortable with the situation.