Nordstroms Essay

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Nordstrom's Success Principles of Marketing May 25, 2012 1. Identify the type of retailer that Nordstrom's is classified as. Describe the characteristics it shares with other retailers of this type. Nordstrom's is classified as a department store that is a large scale retail unit that carries a wide variety of shopping and specialty goods including apparel, cosmetics, handbags, house wares, accessories, and electronics. As with other department stores, each of Nordstrom's departments is treated as a separate buying center to achieve economies in buying, service and control (Lamb 2010). They are one of the largest United States department store chains and share the market with Macy's, JC Penny, Dillard's and several other companies. Nordstrom shares many other characteristics with other retailers such as return policies, computerized inventory control and the quality of the product offerings. As well as in-store shopping, Nordstrom's like its competitor's offers mail order and on-line shopping alternatives for their customers. 2. Describe Nordstrom's level of service on the continuum from full service to self service. Give an example of a store that would be on opposite end of the continuum and explain their differences. Nordstrom's business model strives to give the customer the best possible experience whether, - in-store, purchasing online or through a mail order catalog. Nordstrom’s refers to its business strategy as "greed through love", as they focus on relationship marketing to create a satisfied and loyal customer base that is desirous of pampering and insensitive to pricing. This focus on building long term relationships with its customers is manifested in the exchange of business cards, setting up future shopping appointments and alerting the customer to newly arriving merchandise. Nordstrom's has found that it is more cost effective to

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