The Essential Ingredients of Successful Customer Relations Improving Customer Relations When running a business, customer service is the backbone. This may sound a little crazy but it is the truth. With customer service, one is able to get feedback and know where to improve the business. They are able to bring people back into the store and have positive word of mouth spread. Customer service and customer relations are the key to success for a business.
The Lafleur Trading Company also strives to maintain great employee relations. They believe the employee is the lifeblood of the company. The company’s focus is not on profit but on the company’s responsibility to the customer, employee and community. The company values employees and customer relations. They strive to keep their employees happy while also meeting the needs of their customers.
Workers were rewarded and recognized for individual, team and plant performance, which allowed for consistent motivation to work hard. Because workers felt they were a part of the decision making of the plant, they had higher stakes in the performance of the plant as well. 2. Fenway Partners, as defined by Group Theory, is a set of businessmen that share a conventional and bureaucratic style of management and decision making. This style of management is the group norm and allows the members to be a cohesive and stable group.
1 Zappos Analysis The core of Zappos’ culture lies behind two underlying values. The first is to please the customer and the second is to please the employee. Zappos’ success is due to Tony Hsieh creating a company culture that depends on the implementation of these two ideas. According to Bauer & Erdogan, “organizations that have a rare and hard-toimitate organizational culture benefit from it as a competitive advantage.” Tony showed us he was a visionary because he was able to recognize the value behind a strong company culture, despite other initial investors overlooking this detail of the company. Zappos’ leadership would agree with this statement since they believe their company culture is the differentiator.
Dialogue with a family member and a stranger can be informal but communication within the workplace is much more proper. Companies consider project collaboration as good business practice so effective communication is a requirement for success. Having effective communication skills is crucial when working with a team of individuals. Confidence is one example of a good communication skill. By showing self confidence when dealing with different personalities that composed a team, the outcome of the task assigned is much more manageable to predict.
Satisfied and motivated employees are the competitive advantage of an organization and they are valued as the greatest asset of any company. Pfeffer and Veiga (1999), advocate for the strong connection between how firms manage their people and the economic result achieved. However, it can be argued that not all employees are an asset to the company, because doing so insinuates that all employees have a positive impact on the profitability and the desired work culture. One way to ensure that the employees are an asset of a company is through employee engagement. Engagement is “a positive attitude held by the employee towards the organization and its value” (Robinson, Perryman and Hayday 2004).
As said in the textbook job satisfaction has a direct affect on customer satisfaction and the profitability of a company so if Foreman’s course can do what is pledges then it could have a positive effect on Albertsons profitability. 2. Positive worker attitudes have a large effect on the success of a business. Workers who come to work happy will work harder and do more to improve the company because they feel connected and pleased with their job. If a worker is not happy with their job they will not feel the need, or want to put in the extra effort to try and improve the areas of the company that need improvement.
Employee Autonomy: By staying with the prevailing culture of the company, the employees were able to do their work that suited the environment. The managers of the stores were appointed for the most appropriate stores based on the evaluation of their skills and they had a sense of job security as they knew the company cared for them. The company business is mainly in the fast fashion category in which there is high variation in demand due to changing customer
Personal values depict what is important in a person/individual’s life, and such values often determine his or her behavior.Workplace values set the guidelines for how the company is to make every day business decisions. Workplace values should promote extraordinary customer service by motivated, happy, and productive employees. My Values originate from my parents who have influenced mine personal values over the years. My personal value and the value of Access bank are not in conflict, but on the contrary are in line with each other which will enable me to fit in and complement the team. Access bank core values are :Leadership, Excellence, Empowered employees, Passion for customers, Professionalism and
Understanding diversity in the workplace is essential for thriving in today’s business. People from all walks of life do not enjoy being ignored or underestimated. People desire to be celebrated, and recognized for their individuality, talents, and skills. The idea of inclusion makes for successful companies, by integrating the thoughts, beliefs, and ideas from their employees regardless of their age, gender, cultural, or spiritual beliefs (Bell, 2009). By recognizing and working with those who are not in the majority, it has been shown to increase cost, resource acquisition, marketing, creativity, problem solving, and system flexibility.