Introduction to Communication in Health, Social Care or Children's and Young People's Settings. 1.1 Identify different reasons why people communicate. People communicate in order to establish and maintain relationship with others, to give and receive information and instructions, to understand and be understand, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of vulnerable adults. It is a basic requirement of my job role to communicate with individuals and their famillies, other members of staff on a daily basis.
Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
With that being said the counselor, “It makes me happy to know that I am making a difference in people’s lives”. This is what this job and this facility is all about to help those in need. B. Jones (personal communication, January 23, 2013). Staff and funded Clear View have a lot different staff at they facilities such as Administrators, Director Of Nursing’s, Licensed Vocational Nurse, Nurse Assistances, Cooks, Dishwashers, Dietary, Maintenon, Secretary, Bookkeepers, Human Resource and Doctors. One thing I saw at Clear View that they staff all work together when it come to residents it don’t matter what they job title.
501 - 1.3 Analyse the barriers and challenges to communication within your own job role. Answer : We have a very varied clientele at my work place with different disabilities some can speak and some are non verbal, some have a hearing impairment and some a visual impairment, We get to know our residents well and get to know how the individuals communicate, they all communicate in very different ways this is always documented in their care plans and discussed in supervisions and staff meetings so all staff are aware of how they communicate and what they may be trying to communicate to us, I always adapt the environment to the needs of the resident and gain their trust to make them as comfortable as possible. I always repeat what i am communicating with them if this important and if they are able to, get the resident to repeat what they can back to me or look for signs of body language to make sure they have understood. Some use ipads to assist with their comunicaton and the text function on their mobile phones. Not all our staff use English as a first Language so whenever talking to them I try and simplify what i am saying and make sure they have understood by asking them to repeat back to me.
Externship allowed me to practice and develop the skills necessary to work in a medical office setting. During my externship I was initially assigned to shadow a senior staff member that spent a few days orienting me with the office policy and procedures. Once I become more comfortable with the office’s policies and procedures l began performing task independently. I was observed by experienced staff member as I began performing required duties ,the staff provided constructive criticism and tips for performing certain task and techniques. I was given a chance to ask questions and focus on areas that I felt required more in depth
I perform supervisions these can be used as a learning tool and are used for both good and bad practice, i mentor the staff in the areas they feel they need a little extra support and aid the best outcome. CARE STAFF: i work alongside them on the floor to ensure they are using the best practice whilst delivering a high standard of care, promoting independence, using person centred care and adhering to companies policies and procedures in respect to correct moving and handling techniques,
Using all of these different ways of communication, aids me to develop effective relationships within my working environment. With the service users to reflex the language they use, to break down the information to enable them to have a good understanding, for example using pictorial methods to promote choice and independence enabling me to understand what it is they want and need. I would also use this to help them understand which staff will be working with them, help them understand they have appointments with the doctor or hairdresser and so on. Within my working environment there are two types of communication methods we use with families and relatives. This is due to different backgrounds and relationships they have with them.
Essay 1: The Novice Nurse Case Study Ethical Considerations in Healthcare June, 2014 Nurses play a vital role in the healthcare system. They make up the greatest number of hospital staff (Siela, Twibell & Keller, 2009). In the clinical setting, they are the ones who provide the majority of care to their patients. Nurses’ care for and advocate for the patients they serve. In addition to the formalized education they receive in nursing school, there is also much to learn when they transition from student to professional nurse.
The span of control is how many employees a manager can effectively manage. (Sullivan & Decker, 2002). The structure of this organization provides for an environment for client centered care by offering services of acute care with different levels of care such as emergency services, med-surgical units, intermediate care unit, intensive care and labor and delivery. Each division is managed by a specific leader, such as the manager, who reports to the chief of nursing. The managers are more in contact with staff and have direct communication with staff members as well as patients in the hospital.
Personal Characteristics of a Medical Assistant Miami-Jacobs Career College Medical Orientation MA100 Mrs. Searles September 13, 2011 Personal Characteristics of a Medical Assistant An office medical assistant, or administrative assistant, works in the office of a medical building and performs tasks such as clerical work, scheduling and handling patients. Along with the proper training, medical assistants perform well when they have the personal characteristics that suit their job. People skills, multitasking ability and a talent for handling stress can help medical office assistants excel in their work and avoid job burnout. People skills are very much needed in the Medical office. Medical assistants must interact with people on a daily basis.