Milkshake Case Analysis - Organizational Behavior

2560 Words11 Pages
HARVARD EXTENSION SCHOOL Organizational Behavior - Topic: Ethics and Social Responsibility Milkshake Case Analysis Date : Sep 24th 2012 Submitted by : Priya V (1) Major Players and Issues in the Case:- • Eastern Diary - local diary company which manufactures milkshake and ice-cream mix for a number of vendors. • George Stein - new hire within Eastern Diary company. • Paul Burnham - one of the operators within Eastern Diary company who unofficially establishes himself as a lead operator. Issues:- a. Eastern Diary is compromising on product safety and violating the “Consumer Bill of Rights” by selling products that could harm consumers. Unhygienic milkshake and ice-cream mix is being distributed to the general public which will potentially cause a public health issue. Therefore the lack of proper health and sanitary checks and controls in the warehouse containing the ingredients is a major issue. b. Eastern Diary also has poor manufacturing and processing standards. It has no quality control checks in place. There seems to be no pre and post production checks on the products. There should be quality control management to check and test for any defective and eroded ingredients. They should also check for potential contaminants after post-production process and deem if the product is acceptable by ISO 9000 standards. Reference to : http://en.wikipedia.org/wiki/ISO_9000 c. Eastern Diary has bad management and a lack of control over its employees. There are no managers or superintendents during the night shift to ensure that the production processes is going smoothly nor is there any authority to oversee and manage its employees. Shutting down the entire production process on the whim of an operator is unproductive and unprofessional even though work is completed at the end of the

More about Milkshake Case Analysis - Organizational Behavior

Open Document