It listed dated expectations for employee training, as well as tasks my manager required of me. Performance appraisals are an efficient way for an employee to promote themselves within a company. After I received my performance appraisal, I was given the opportunity to review the appraisal with my manager and ask her questions about the comments that she made towards my work performance. I was also able to discuss with her, about what training I wanted to pursue towards my own personal goal within the company. The review was signed by my manager and me, at which I was given a carbon copy of as well.
We recapped the four management functions. 1) Planning: which defines the organization’s goal and establish a strategy to accomplish it. 2) The coordinator function: a leader/manager whose job it is to motivate employees and resolve any conflict among the staff as it arise. 3). The Controlling function: the manager taking charge to make sure all the operations of the organization, are running smoothly and monitors employee’s performance (Robbins & Judge, 2011).
General Managers have the ability to reward those employees who are exceptional in their position. This shows great appreciation to the employee. By being rewarded, an employee feels needed and respected not only by the manager but the organization as well. Employees are aware that they may not get everything they want, however a great manager continues to make employees happy to the best of his ability while keeping the goal of the organization in mind. Happy and satisfied employees’ decreases the turnover rate within the office and also keeps the moral high.
Under this relationship, leaders identify the specific talents of each of their employees, motivate them and coach them towards utilizing their talents effectively. Leaders are also responsible for building trust between them and their subordinates. Leaders involve guiding a group of people toward achieving the best result in and a company. The leadership of a company mainly involves creating a vision for the company. It involves modeling the vision, forming teams, influencing them and aligning people to achieve the set goals.
It is important that companies find innovative ways to keep relations high between upper management and the employees themselves. Having good relations trickles down to improved services, improved production, and a happier work force. The best way that a manager / supervisor can do this is to be fair, be firm, and be a part of the team. Employees who have managers / supervisor who have been promoted from within a company and understands the job gives a morale boost when employees see that there are opportunities for them to "increase their status" Employees who have managers / supervisors who are hired " off the streets" sometimes feel resentments, due to the fact that they may feel as if the person is inexperienced. An employee's perception is everything, even if it may be incorrect.
As a manager, I can see myself inspiring my subordinates to think, grow and take responsibility for them. I do this by demonstrating belief in what my staff members can accomplish. I believe that I can help people to improve, and I enjoy managing and supporting their efforts. Moreover, observing the best in people is important to me. In fact, my ability to combine an acceptance of others as they are with the inspiration and encouragement they need to become even better is what makes me a valuable mentor, manager, co-worker, and friend.
Development benefits organisations because they can use you’re skill to better their company which in the long run betters you as you then get praise and promotion later on in you’re carrer. With this promotion people will give you more respect and say into how the organisation runs rather than just doing what you’re told. Further development and showing you can use these knew skills to the best of you’re ability shows you’re an all rounded good employee which benefits everybody. 1.6) there are all different routes depending on the career you choose and the routes you go down. In the RAF where you start is very important to where you end up, saying that some people (often very ambitious people) do change their careeer route if for example they’ve reached the highest rank or feel they can do better.
Unit 11 D2 analyse how monitoring and evaluating customer service can improve customer service for the customer, the organisation and the employee. Introduction In this assignment I am going to analyse how monitoring and evaluating customer service can help the organisation to improve customer service to the customer and employees. Also to evaluate the benefits and drawbacks of customer service and why is it good or bad? What is effective customer service? Effective customer service is the customer’s complete experience, when they enter the company or even enter the website to the after sales service such as refund and exchange and customer service means providing services to customers who are delighted and find the information useful.
Another way how an human resource department can make a pleasant environment for employees is through employee development. Development is an extension of training which motivates employees to be more productive. Development provides indicates that there is a possibility for advancement, thus improving work moral. There are several methods in which the human resource department can achieve an improvement in work moral through training. Human resource and companies can establish in-house training and some incentives in which employees will receive training for free or will be compensated after the training is complete.
This will benefit both yourself and the company as it will expand your knowledge base and help to improve productivity and efficiency within your organisation. Assessment Criteria 2.5 The purpose of treating others with honesty, respect and consideration is to help create a positive, professional and friendly environment and to also improve the overall happiness and job satisfaction of all employees. The benefits of this will help strong and trusting relationships to exist between colleagues, to give a feeling of being valued and respected and helps colleagues to understand one another. It will benefit the company as employees are more likely to meet their deadlines and be happy with their jobs making the company run more smoothly,