Mgmt530 – Week 1 Case Analysis: Conference Decision Case

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MGMT530 – Week 1 Case Analysis: Conference Decision Case 1) Define the decision problem? Should the accounting system user’s conference be rescheduled to an alternate location, postponed to an alternate date or cancelled completely? 2) What is the general nature of the problem? Hurricane Katrina has hit New Orleans, Louisiana, the host city for the accounting systems user’s conference. The city is devastated and will not be available for the event. As the event coordinator, I need to decide if the conference should be rescheduled at an alternate location, postponed to an alternate date or cancelled completely. 3) What event triggered the situation? The host city for the accounting system user’s conference, New Orleans, Louisiana, was hit by Hurricane Katrina on August 30, 2005. The city and surrounding areas along the gulf coast have been devastated and the area is not safe or accessible. As a result, it is not possible to have the event in New Orleans as planned. 4) What are the imposed constraints on the situation? Constraints are limitations or restrictions affecting the situation. In this case, there are 200 attendees that have already paid registration fees, the guest speakers have already committed to the dates of September 13-16, 2005, travel arrangements have been made by the attendees, speakers and company personnel and the host hotel has been reserved and paid to host the event. 5) What are the underlying elements of the problem? The underlying elements of the problem are related to the success of the company. The conference has been an avenue for engaging customers and creating positive momentum critical to the success of the company. It has contributed to retaining existing customers as well as securing new customers. It has also been a data gathering tool for product development by capturing enhancement ideas from

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