/ Stores receive orders and money and offer products to customers. 2. The store ask HQ to order new products 3. HQ confirms the request by store and also monitor the performance of the store at the same time 4. The HQ placed orders and uses part of the fund that is got from the store to pay the supplier 5.
Food cost managers will generate sales forecasts to reduce the carrying costs of inventory. Perpetual inventory management will track all in store inventory transactions. This includes ordering, receiving, selling, cycle counts, and inventory adjustments. An automated inventory system would allow Kudler fine foods to meet current and future customer demands. This would also save money on hiring and training employees to order products for the stores.
This is also another way of attracting customers into the retail shop and also get them to book a holiday. Merchandising and point of sake can be done by having brochures, putting displays on windows and also displaying posters. The brochures have to be check on a regular basis to see that they have enough on the floor. The difference with call centres agent is that they are able to display their merchandise so they will have to do it whilst on the phone. Also retail agents change their displays so that they are able to sell different product and services.
The matrix structure combines the functional and product departmental strategy approach. It implements the functional departmentalization strategy for administration purposes, and the product departmentalization strategy for its individual grocery stores. The functional strategy allows the company to separate the workers and the work in departments of their specific areas of expertise. This lowers the cost of operation by reducing the possibility of work duplication and also pairs workers of similar training, experience, and communication. The product departmentalization strategy of the grocery stores works to streamline the operation of each gourmet specialty department.
Wal-Mart’s divisional structure, according to the text, “as organizations grow and become increasingly diversified, they find that functional departments have difficulty managing a wide variety of products, customers, and geographic regions. In this case, organizations many restructure to group all functions into a single division and duplicate each of the functions across all the divisions” (Bates, 2011). Wal-Mart is sectioned into three product divisional structures. The three include Wal-Mart, Sam’s Club, and some global stores. Wal-Mart was wise to use the divisional plans, as each division is open to center their attention on specific goals, customer services, and product knowledge.
Assignment 1 – Competitive Analysis of the Grocery Industry Rebecca Lenz Alice Richmond BUS 490 – Business Policy October 27, 2011 Competitive Analysis of the Grocery Industry Porters Five-Forces Model of competitive analysis is a widely used approach for developing strategies in many industries (David, 2009). Everyday millions of Americans and citizens of other countries nourish their bodies with food that is purchased at one store or another. By using Porters Five-Forces Model, a clear and concise competitive analysis can be done for an industry that is sure to be around forever. The grocery industry consists of many different competitors like Publix, Winn Dixie, Wal-Mart, Costco, and BJ’s just to name a few. When a consumer sets out to fill their cabinets with their everyday necessities the owner and operator of these grocery stores needs to take into consideration the wants, needs and desires of their shoppers, how to pull them in and how to keep them.
See figure 1. Figure 1: A Schematic diagram of FastFit Sporting Goods Operations The Initial Set of Case Study Questions The simple system diagram below may be used to answer the following questions. The questions should be answered using your common sense and knowledge of retail processes because we have all bought things at a store. Be specific about the items of information, where they are captured, stored and used. How the information flows or is moved within FastFit may be shown by the student adding labeled arrows added to the diagram below.
M3 - Explain the ways in which sales techniques and customer service have developed in retail organisations. In this task I will be explaining the ways in which sales techniques and customer service has developed in retail organisations. The organisations which I have chosen are Sainsbury’s and KFC. These contrasting business provide customer service, but at different levels and standards. Firstly, Sainsbury’s have a number of different sizes of payment points in stores which customers can use to pay for their shopping.
In addition, Kudler Fine Foods is seeking to follow in the successful footsteps of the various retail services to implement a program of their own. A Frequent Shopper Program requires many steps in order to successfully implement. For example, the retail location that uses this program would require the development of a point of sale or POS system to integrate the capabilities of tracking order history through an online database and provide any discounts to a consumers frequent shopping with the store. However, there are several considerations, such as, legal, ethical and information security to evaluate before implementing a Frequent Shopper Program. The legal concerns that need to be addressed when considering implementing a Frequent Shopper Program are as follows • Protect any credit or medical information that pertains to the consumer, outside of this regulation there are “No laws prevent a supermarket from accumulating and selling information concerning the identity of customers and the products they purchase.
Merchandise supervisors, the people that are responsible for keeping the store in stock, keeping their bins in receiving neat and organized, setting the modulars and completing the price changes need weekly training classes on the processes of running the business. Wal-Mart has been spending a large of money implementing these process and each process depends on the other so it is critical that they understand what they are doing and why they are so important to the business and to the customers. New innovations have been implemented into the processes that need to be mastered and understood. Wal-Mart would reap a huge benefit from formal training classes when an associate is promoted to a merchandise supervisor in increased sales due to better flow of merchandise and better customer service for the