Mcdonald's Assignment

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Learning leadership from McDonald’s store Yiqiao(Michael) Yan LDRS 300 Prof. Daryl Page Trinity Western University Learning leadership from McDonald’s store McDonald’s corporation is most worlds’ large chain of hamburger fast food restaurants, serving around 60 million daily in 100 countries. It shows McDonald’s so successful fast food industry and offer a thousand millions of job opportunities for people who want working in McDonald’s, is reflect McDonald’s would have strong teamwork and excellent leadership. Thus, in order to better understand leadership and management, I visited McDonald’s store several times and did research; I find out that McDonald’s employees demonstrate quality teamwork and leadership. Firstly, McDonald’s have strong integrated teamwork rather than employees who work alone. For example, when a customer enters the restaurant places an order with the cashier, the later inputs the order into the computer and the information is displayed in the kitchen at the sandwich and grill stations. The grill worker prepares the meat and then places the burger on a bun. The sandwich maker then assembles the sandwich according to the type of sandwich and any additional requests the customer has. It shows McDonald’s teamwork system is running extremely efficiency. If the sandwich maker leaves his post, another worker has to cover for him or the entire product delivery process shuts down. This is an important point. One thing I notice is that employees do not really have to talk to each other. They push buttons and machines tell them what to do. They each have designated roles but not necessarily a team. This all leads to the kind of framework that they implement. Where does the leadership come from? How does that leader influence? 5/10 Secondly, the work culture of McDonald’s seems highly dependent upon the particular line manager in charge

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