Margaret River Horse Booking Business Plan

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MANAGE PROJECTS BSBPMG510A CAROLINE BATES ------------------------------------------------- INITIATION PHASE COMPUTERISED BOOKING SYSTEM FOR MARGARET RIVER HORSE RIDING TOURS ------------------------------------------------- PROJECT DESCRIPTION Margaret River Horse Riding Tours (MRHRT) is looking to introduce a computerised booking system to their business which will allow staff to enter booking and payment details into a computer whilst speaking to clients on the phone whilst also allowing potential clients to book and pay for horse riding tours online. Currently bookings are made only by telephoning the office and speaking to a staff member. The booking is entered into a hand written diary on the date of the booking with payment details entered onto another…show more content…
This is something that may be looked at including at a later stage * After a customer makes and online reservation, a MRHRT employee will need to confirm the booking by sending out a confirmation email to the customer ------------------------------------------------- WORK BREAKDOWN STRUCTURE | | | 1.0 | Initiation | Kate | 1.01 | Develop project objectives | Kate & Michael | 1.02 | Project sponsor reviews objectives | Kate | 1.03 | Project approved | Kate | 2.0 | Planning | Michael | 2.01 | Determine project team | Michael | 2.02 | Project team meeting | Michael & Lauren | 2.03 | Develop the project plan | Michael & Lauren | 2.04 | Submit the plan | Michael | 3.0 | Execution | Michael | 3.01 | Decide on the online system to be used | Kate, Michael &Lauren | 3.02 | Buy 2 new computers | Lauren | 3.03 | Install new booking system on computers | Jack | 3.04 | Obtain new Point Of Sale equipment | Lauren | 3.05 | Enter all tour prices and times into system | Lauren | 3.06 | Decide on staff id’s and passwords | Lauren | 3.07 | Test the system | Michael & Jack

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