Supervisors should always be aware and encourage employees to discuss any issue with them. This will make sure that and problems the employees have, they can be dealt with early instead of turning them into grievances against the company and its workers. This would be the second best practice. When problems are dealt with when they first come up and employee feels like what concerns them is also what concerns the company and is therefore dealt with then and there or the supervisor can find out ways to deal with them. When problems are not dealt with they can become conflicts against the company that can take long times to settle since they employee most likely found someone who would listen to them.
This could be ensuring that all staff is using best practice and everyone is working in the same way. What impact would their be on the service provided by the business, with the change on working methods will the service offered to clients suffer or will it benefit the client. Failing to review the impact of change could lead to failing within a business. It is important when changes are being implemented with in a business that staff are fully trained and supported throughout. Most businesses would have a change manager who would implement the changes.
1.2 Explain the purpose of planning work, and being accountable to others for own work Planning work in advance helps to make sure all daily tasks are completed on time and to a high standard. By making a to-do list I can prioratize which tasks are most important. In my job one task in particular takes priority and creates the other jobs that need to be done and are just as important. These other tasks may build up if care is not taken to fit them into a working day. By making a record of what I have done I can show others and use it to be accountable for any work that I have done.
Counselling/ counselling ideas may help to cope with the challenges of ‘change’ ‘The more I am willing to be myself in all this complexity of life […] the more I am willing to understand and accept the realities in myself and in the other person […]” Rogers (1961). In order to tackle changes in a client’s life, it is important for the counsellor themselves to be self-aware and have an understanding of others’ values, beliefs and attitudes although they may conflict with their own. The counsellor is there to help the client adapt to these changes, helping clients to push out old information and take in new- this however is also an aspect of change which the counsellor has to help the client pursue whilst keeping ethical and professional boundaries. Changes are accompanied by strong emotions, both negative and positive and counselling is able to support the transition from one state to another. When looking at coping with change it is not possible to ignore some of the events which change our development, life events which cause significant change are called transitions (Jeffery, J in Aldridge, S & Rigby, S 2004).
Following these guidelines, procedures and codes of practice allow everyone to be treated equally and help prevent or solve any issues that arise in the work place. Planning and priority of my work is fundamental as without a plan I would not have a clear idea of what needs to be done, affecting my time management and causing disturbance to others who are depending on my work. With a plan such as a ‘to do list’ I am able to work effectively and efficiently knowing approximately what I am doing to guarantee anything of high importance can be processed immediately. As a result, if I am asked to take on more work I can check my plan and give a realistic answer. Agreeing to realistic targets and being honest with the amount of work I am able to handle allows me to manage my work flow accordingly ensuring targets are realistic to achieve.
This will save time in the long run, which should encourage most employees despite their initial frustration with the management system change. A series of training and preparation with individualized tutorials might mitigate some anticipated resistance. Inadequate communication may also cause resistance. Management will make the major decisions with regard to the scheduled change; it is their obligation to clarify these decisions to subordinates within the company. Management is also expected to properly handle the inevitable questions and grievances; it is important to avoid misinterpretation regarding the procedural
The test that examines more in depth of leadership styles produced a somewhat predicted outcome. I know that my style and personality are strongly linked to achieving a task to completion. There are few times where I put people’s concerns or worries ahead of the task, generally when necessary but defaulting to task at hand as priority. I don’t believe that I’m inconsiderate of people as my style is to be balance the work loads and give people an opportunity to achieve their directives. This allows me to focus more on the issue at hand and worry less about people’s opinions.
Having reasons why gives you the problems a person needs to work on. A person strength and weakness should be known in order to make them a better person. Reacting honestly and show concern on feedback, this helps show that you care and are willing to bring more
Human service workers need to be prepared for all situations, and have feedback on how well their programs are working. Typically, the next step in the program planning process is to evaluate the program. It is necessary to have a program evaluation because it brings the results to light. In order to meet the well defined goals and objectives of program planning, it is essential for human service programs to have feedback on the effectiveness of the services they are providing so they can continue to satisfy their consumers. Program evaluation is needed so workers can remove anything from their program that was not needed, or add more attention to another direction of the program.
If something is not the way a customer wanted it to be, we try our best to accommodate the customer. Rather than being hostile, this company embraces correction and uses it as a learning tool. Being precise about what will be provided is key to reducing complaints. During operations managers will always be on site. That manager and key staff member will asked the customer before, during and after the event is there anything they would like to change.