Long Term Care Communication Theory

1200 Words5 Pages
Communication Theory

Communication Theory
When working in an organization such as a long-term care facility, effective communication is one of the key aspects concerning the care of the patients involved. As in any health care setting, an organization dedicated to long-term care may face challenges concerning communication because of gender differences, cultural differences, and, in some cases the inability to communicate effectively with the individuals obtaining service. Circumstances such as these may affect how certain tasks are completed within the organization, whether an individual wants to continue using long-term care services, and how well employees, patients, and family members interact together. Therefore, to understand some
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For example, some of these issues may include speaking a different language, speaking with broken English, speaking with an accent that makes it hard for one to understand fully what is said, or different religious beliefs (Axia, 2007). Cultural differences can influence how communication is established and, at times, can also lead to issues of miscommunication between a patient and his or her care providers (Flower, 1992). The long-term care facility currently discussed has a number of different employees who share different cultural backgrounds within the organization and provides a hotline for employees to call as needed in accordance to language…show more content…
Communication is initiated by providing patients with care providers, social workers, nurses, and employees who have similar beliefs and understandings, if possible. The facility matches up patients and care providers based on their preference to gender and personality and providing employees with a way to seek alternate languages, if necessary. Managers and employees meet twice or more a month to training and establish open communication, and certified nursing assistants are encouraged to contact case managers or supervisors with any concerns that the patient or the employee may be feeling. Although communication may not be perfect all of the time and some improvements may be needed in the future, the staff and management work together in harmony to provide the best possible care to the patients
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