Counselling Services Essay

1211 Words5 Pages
1.3 Describe the ethical, legal and procedural framework in which an agency operates. Tyne Trans is a community support organisation, established to provide help, support and guidance to people within the community who have gender identity issues. Run by a democratically elected Committee comprising of a Chair, Secretary, Treasurer and Lay Members drawn from their membership; they have implemented a number of policies and procedures designed to help assist in the smooth running of day to day activities. These include: • Health & Safety • Equal Opportunities • Data Protection • Lone Working • Client Referral • Membership and Member Conduct • Grievances • Electoral Procedures • Website Tyne Trans runs several activities…show more content…
Those clients who exhibit such issues are referred onto to mental health care professionals via their referral route, i.e. they are referred back to their GP, NRGDS or advised to seek GP assistance. 2.1 Explain the nature and constraints of the counsellor role within different settings. At the time of writing, Tyne Trans does not have the resources to offer a qualified counselling service. They are, however, attempting to instigate a “befriending” service whereby volunteers are to be drawn from the current membership and be given “key worker” roles within Tyne Trans, and receive some formal training in relation to this. The “key worker” role is one of providing one-2-one support to an individual client. The Key Worker will be expected to be available to offer the client their support, advice and guidance as and when required. Advice and guidance could include: • accompanying the client to GP & NRGDS appointments • accompanying the client to speech therapy & laser hair removal appointments • accompanying the client shopping for clothing and
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