1. How would you describe the attitudes and emotions of the typical QuikTrip employee? How do these attitudes and emotions influence the employees’ work behaviors? According the company’s growth, being recognized for by Fortune magazine for nine consecutive years as the best companies to work for, the time that the company invests in training and emphasizing the importance of its employees, I would say that this company has employees with positive attitudes, emotions and work ethic. And it seems that with so much time devoted to training and hiring people who like people that the company’s core values can somewhat be instilled within the person rather easily.
The expansion of XXX within the business required the need for two team leaders. As a result of the application process for this role I was promoted to XXX Team Leader in April 2013. The role of a team leader within XXX is to develop, guide and offer assistance to Controllers. As a team leader I constantly seek to ensure that controllers are delivering their highest possible value back to XXX customers. This is achieved by motivating staff, monitoring the performance of staff, explaining reasons behind decisions and offering assistance during heavy workloads.
Training and Development HRM/531 Monday, September 1, 2014 Cathy McCullough Training and development are essential in the growth and productivity of any company and individual employees. “Training is one of the most important and reliable human resource techniques to enhance organizational and employee productivity” (Bhatti & Kaur, 2010, p. 656). At Clapton Commercial Construction Company, training and development is a priority for all employees, from the lower level to the highest. “The training should influence the transfer of learning and skills from the training situation to the effectives of applying it to the job situation” (Cascio, 2012, p. 316). A training development plan is needed, as it will fill the organizational gap
Management Plan Robert Greene MGT/311 Organizational Development September 16, 2013 Sylvia Ramirez-Cahan Management Plan Employees are at the heart of a successful company. Employees can bring a company from bankruptcy and low profitability to a successful and profitable organization. Therefore, the most important asset to any company is its employees. A company cannot last long in a competitive market without a skilled and well managed work force. Due to the tremdous leaps in technology, company’s market bases have grown from domestic to international as well.
Unit 3 Assignment AB221-01: Customer Service Alicia Turner Kaplan University Professor: D. Butler November 25, 2012 Customer Service and Customer Loyalty The business industry has begun to focus on their customers’ satisfaction and loyalty more so now than ever before. Many companies have developed plans on loyalty metrics. The best and most effective way to design a website that would affect customer loyalty and satisfaction will be demonstration in this paper. When it comes to becoming profitable from a company website, one of the most crucial things is creating a design that will involves long and short term goals. This can determine customer satisfaction because this plays a major and critical role in determining customer
Employee Assessment MGT/311 February 21, 2012 Employee Assessment It is important to evaluate employee’s characteristics and behaviors; whether they are new to the company or tenure employees. These key characteristics and behaviors are vital to an organizations performance because the employees are the main foundation of any successful company. “More recent research shows that attitudes predict future behavior.” (Robbins & Judge, 2011). In evaluating the self-assessments for Riordan, these facts hold true. The employees evaluated fell into various spectrums of characteristics and behaviors.
The Controlling function: the manager taking charge to make sure all the operations of the organization, are running smoothly and monitors employee’s performance (Robbins & Judge, 2011). We discussed specific and successful managerial activities needed: 1.traditional management 2.communication, and 3.human resource management and networking. The pie charts that were shown in class illustrated percentages that an average manager, successful manager and an effective manager should possess. The overall effective manager would have 44% communication, 26% human resource management, 19% traditional management and 11% networking (Robbins & Judge, 2011). The key to effective managing is communication because individuals have different working styles and
The most common methods used for performing job analysis include observation, individual interview, group interview, structured survey, and technical conference or diary methods. Moreover Onet is a tremendous tool to HR departments, as the results of the methods mentioned above are consolidated into one place with the overall national median taken into consideration. It is great directional source that management can use for comparisons on job descriptions including abilities, skills, experience requirements as well as work activities that they had in mind to what national average might be describing, as well as any changes that might be significant to the existing jobs at the company to keep up with the ever changing work environment. This could also be especially useful in a company in which management is not very familiar with a field or a position they have a need for based on changes of strategic goals. For instance, a company that deals with hospital patient care software may want to look into the financial side of health care to maximize profits.
Importance of Teams John Wilkerson HCS/325 9/4/2013 Augustus Scarlato Importance of Teams According to Darrington (n.d.), "Employees must often work together as a team when working, often to achieve the goals of the company. Teamwork is extremely important in the workplace” (para. 1). The definition of the word team is an assembly of people who are united to accomplish a common goal. A great team builds rapport, improves motivation, increases problem-solving skills, and improves coordination efficiency amongst the members.
Some leaders possess a natural ability to influence and lead based on personality, where other must develop the leadership traits and skills. In business a vital aspect of a successful and respected manager possesses the ability to bring workers from different countries, religions, genders, and races together and merge his or her personalities together to work for one common cause. With the addition of the new department, I have assembled a team of professionals that I believe can work well together and who can make the department successful. To find the best fit of employees for the department workers participated in the Jungian 16-Type Personality test. The results of the personality test give management a tool to find the best fit for