Ilm Level 2 Award in Leadership and Team Skills

282 Words2 Pages
During my time at XXX I became increasingly more involved in the operational side of the business. In August 2012 the position of Controller at XXX XXX was advertised. XXX is a relatively new concept using GPS tracking to regulate services; this in turn provides a more efficient service to our customers. As an Controller my knowledge of Birmingham’s conurbation has expanded considerably, I’ve also acquired new skills as a first line manager to drivers. The expansion of XXX within the business required the need for two team leaders. As a result of the application process for this role I was promoted to XXX Team Leader in April 2013. The role of a team leader within XXX is to develop, guide and offer assistance to Controllers. As a team leader I constantly seek to ensure that controllers are delivering their highest possible value back to XXX customers. This is achieved by motivating staff, monitoring the performance of staff, explaining reasons behind decisions and offering assistance during heavy workloads. To ensure the smooth running of XXX operation team leaders are required to prioritise work and be aware of the different requirements from one bus service to another. Doing this enables the customers of XXX XXX to be in receipt of the best possible service. XXX bus services are inherently affected by a variety of problems; traffic congestion, breakdowns, security alerts, religious/actions group protests, road works and disruptive passengers. As of result of these disruptions Controllers are responsible to minimise the impact on services by effective regulating. The role of a team leader is ensure this is done in line of company procedure, it’s safe, legal and of benefit to XXX

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