texting. Question 2.2. (TCO 2) All of the following describe retailing except (Points : 5) A retailer is a sales intermediary. Many manufacturers sell directly to consumers and through wholesalers and retailers. E-tailing makes it easier for a manufacturer to sell directly to customers by cutting out the intermediary.
A. Online Business Expansion Proposal 1. Facilitate customer payment using e-commerce solutions: Cover Up, Inc. offers custom window coverings. The company’s current website is very basic, listing only a brief description of the store and some featured products. It does provide an online option to purchase merchandise. To thrive in today’s global market, a business that wants to be online must provide an easy way to purchase and pay for products online.
This is also another way of attracting customers into the retail shop and also get them to book a holiday. Merchandising and point of sake can be done by having brochures, putting displays on windows and also displaying posters. The brochures have to be check on a regular basis to see that they have enough on the floor. The difference with call centres agent is that they are able to display their merchandise so they will have to do it whilst on the phone. Also retail agents change their displays so that they are able to sell different product and services.
The internet has three main advantages compared with traditional retail outfits- these are: 1. Convenience- shopping online saves time including travel time, the cost of the park charges and the hassle of standing in the queue at the checkout. 2. Choice – have the ability to access to a massive range of products and services from all over the world, this can be gained through using the internet for shopping. This is the by the far the biggest advantage over the internet.
M3 - Explain the ways in which sales techniques and customer service have developed in retail organisations. In this task I will be explaining the ways in which sales techniques and customer service has developed in retail organisations. The organisations which I have chosen are Sainsbury’s and KFC. These contrasting business provide customer service, but at different levels and standards. Firstly, Sainsbury’s have a number of different sizes of payment points in stores which customers can use to pay for their shopping.
Food cost managers will generate sales forecasts to reduce the carrying costs of inventory. Perpetual inventory management will track all in store inventory transactions. This includes ordering, receiving, selling, cycle counts, and inventory adjustments. An automated inventory system would allow Kudler fine foods to meet current and future customer demands. This would also save money on hiring and training employees to order products for the stores.
Comparison to other innovations mentioned at the end of the case. At the end of the case Ives mentions the way customer services have transformed due to customer convenient and cheaper fulfillment alternatives. Some of those technological innovations in those fields could be compared to web-based shopping and online grocery shopping and sometimes they cannot be. Banking: Banking could be compared to buying a commodity. Instead of going to the clerk, one can go to the ATM and withdraw money.
Retail is the sale of goods and services from individuals or businesses to the end-user. Retailers are part of an integrated system called the supply chain. A retailer purchases goods or products in large quantities from manufacturers directly or through a wholesale, and then sells smaller quantities to the consumer for a profit. Retailing can be done in either fixed locations like stores or markets, door-to-door or by delivery. Retailing includes subordinated services, such as delivery.
Develop an online business expansion proposal Western Governors University 1. E-Commerce Solutions (Ability to Pay Online) Netta’s aim is to keep the company and customer in mind when selecting a vendor to choose and how to benefit both the customer and the company. The best way for Netta’s to recognize how they will combine the purchase transaction the customer has previously chosen with what they would like to purchase from the website is to find the right vendor that will allow the purchase process to be as effortless as possible. The vendor that Netta’s would use is X-Cart. They are a shopping cart software and ecommerce solution with the capacity to compensate thousands of on-line checkout transactions worldwide.
My retail store would be a multi-channel retailer. I would sell goods via catalogue, store, and internet. By being a multichannel retailer, I am able to reap all the different benefits from the different channels of sales. Also each channel offers a different shopping experience to the customer. Selling merchandise in stores allows the customer to browse, touch and feel merchandise.