SHC21-1.3 - Individuals Reactions. Observing individuals reactions whilst communicating with them is very important as you need to be aware of causing offence to those individuals, which is exactly what you do not wish to do. When you talk to adults or children you must take into account their feelings, opinions, culture and what they would like to say. Be patient and give them time to talk to you about what they are feeling. Always be sensitive and understanding, you may have to adjust or adapt what you want to say by ensuring you say it the right way to convey your message, your feelings or ensure opinions are expressed clearly with no misunderstanding without giving offence to the individual.
While a little amount of fear and lack of trust might be necessary, excess of these things is not good and prevents one from doing a lot of things including difficulty in communicating effectively. It is important that service users trust the service providers because the service user may not take the service providers advice with could be potentially dangerous or even life threatening. Some conditions, such as having a stroke, being depressed or having other mental health problems may affect an individual’s ability to communicate, because they affect the person’s
A person with dementia is often frustrated, sometimes angry, and we need to realise this as part of their condition, and that we should not react in a way that would provide further anguish to them. They may also act inappropriately towards you or others. It can be difficult for them to understand that this is not appropriate, so the carer must diffuse the situation calmly and discreetly. A carer must always be understanding of the condition so they are able to provide the correct level of support. 4.1 Explain the difference between a reality orientation approach to interactions and a validation approach.
Your actions and the choices you make will always come with positive or negative consequences. It is important to understand this, and understand that this specific area will directly effect both your personal, and business life. The way in which you communicate with others is one example of this area. When communicating with others, you have to realize not everyone responds in the same way. The way you tell someone to do something, may be ok to one person, but it could be offensive, or threatening to another.
If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals You need to consider a number of factors when promoting effective communication, such as verbal communication. You should always think about the way you speak such as is the tone and pitch of your voice, suited to the situation or topic you are discussing? A louder more direct communication maybe required if trying to get the attention of a group instead of an individual. However this would not be suitable in a situation whereby a service user is upset or embarrassed, this would need a quieter
It is important not to speak out of angry emotions, and again sometimes it is best to tell an employee that one may need to think on the matter first before responding. While it may not seem like a "big deal" it is important to make sure that the words that are used when speaking to employees are simple and clear. Some employees may not understand the use of large words, and therefore the message that the manager / supervisor is trying to convey may be lost. Good grammar is also a must for every type communication. Use of slang terms is not a wise idea, as what is acceptable in generation / culture could be offensive to the next.. We must make sure we are saying exactly what we mean to and clearly enough that so that others are going to hear exactly what the manager / supervisor is trying to say.
My schedule doesn’t allow for a lot of give, so everything I do is with purpose and on time. I forget that not everyone has the same regimen and need to be so time conscience. I am also not good at adapting to change, which is a critical skill I need to work on. In being with the same company for so long, we have seen our fair share of change, and I do eventually come around, but I think I could do it faster and better if I were more flexible and adaptive when I first become aware of changes on the way. Sometimes we learn of change the day of, via email, and it definitely throws me for a loop.
The rapidly increasing rate of new information being produced adds to the available channels of incoming information. Narrowing the attention of an employee as a result of email interruptions is likely to result in a reduction in productivity. As the distractions/interruptions increases, so does the ability to effectively make decisions and impacting the job performance. Solutions Effective communication is essential to building and maintaining a positive work environment and organizational culture. My preferred method of communication for Crisis Assistance Ministry is face-to- face communication.
This may be difficult when their behaviour is threatening to their peers or members of staff but it underlines the need for planning and adopting well thought-out strategies where members of staff are enabled to intervene positively. Outcome 4 4.1 Challenging behaviour may include behaviours that are: • Repetitive / obsessive • Withdrawn • Aggressive • Self-injurious • Disruptive • Anti-social or illegal • Verbally abusive 4.3 Challenging behaviour is responded to by the following stepped approach: Risk Assessment Behaviour Management Plan Physical Intervention Plan Where there is judged to be an immediate risk of harm to the individual or others, proportionate restraint would be legitimate. It is a last resort, as an urgent action only to be used in exceptional circumstances using reasonable/minimal force. The stepped approach should be used if the service user is living in a residential unit, their own home, attending a day service or in any other community provision. When using the stepped approach, service users should be treated fairly, with respect and with dignity.
It is important to use the correct approach with a client because you need the client to fully engage in what you are saying. This is because if you are using the wrong approach they may find it difficult to concentrate. For example, the permissive approach uses a lot of imagery. If you have a client who is more suited to the Authoritarian approach they may struggle to embrace the imagery and therefore would not be able to engage fully with the