1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
Carers would communicate more which would lead to the user getting the correct care. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Observation- this can help to find what language is used or if there are any barriers. Care Plan and history- identify the particular illness or disability of the person and establish the support is needed to communicate Ask colleagues or key people-this people have experience in communicating and found ways to improve it.
1.2 Explain how effective communication affects all aspects of working in adult social care settings. The learner can. In my job I have to communicate with people all the time from my resident, family and friends, colleagues, and other working professionals. Its important that the information passed on is clear concise and accurate and informative this reduces the possibility of mistakes. 1.3 explain why it is important to observe individual’s reactions when communicating with them.
3.1 Barriers to communication are Hearing impairment, visual impairment, speech impairment, speaking a different language, physical barrier, emotional barrier. 3.2 Ways to reduce barriers to communicate are if some has a hearing impairment then you need to if they are using a hearing aid you need to make sure that it it working properly, ensure that you are sitting in good light and that you speak clearly and do not shout. As this makes it more difficult for the individual to understand and read what you are saying. 3.3 Ways to check that communication has been understood is to ask the individual. Make sure you listen effectively and the use of body language is also important.
For each method, describe how effective it is at establishing the needs of the individual. Method How effective is this method? Read Care and Support Plans and the needs assessment. Very effective if all information is correct and up to date, otherwise it would be ineffective. A needs assessment should be up to date and inform on the needs of the individual service user.
With some I can communicate verbally, however might have to keep words to a minimum and be concise in what I say to help with the processing levels the service user might have. Other clients have can’t communicate very well verbally, in these cases I often use pictures, timetables, social stories or even Makaton. This will ensure the service user understands what I am trying to say but also empower them to communicate and put there points
3. Does the fact that the parties were communicating by email have any impact on your analysis in Questions 1 and 2 above? Yes, communication via email weighed heavily as business email is considered a normal mode of business communication is a written form of business communication. When the terms and specifics of the agreement were laid out via email, it became a written agreement, and therefore enforceable. 4.
When we use verbal communication our body language and tone of voice play a big factor on how what we say comes across. For example is your slouching when your talking them your tone of voice might come across as cant be bothered, where as if your sitting up straight you’ll come across as more positive. Verbal communication is important because without it we wouldn’t be able to communicate with other people effectively. Verbal communication helps you to determine how a person may be feeling or what they are trying to
Be able to meet the communication and language needs, wishes and preferences of individuals. 3.1 Identify barriers to effective communication. Effective communication can only be achieved if the parties involved have an understanding of the information being conveyed, not only that but also an understanding of subject and reasoning. Things that could impede this process could be cognitive impairment; sensory deprivation and disability; medication; external influences e.g. audience, noise, lighting; the service user’s disposition and also the support workers if communicated ineffectively; the use of jargon and language and cultural differences.
1. To help the service users feel less isolated 2. Enable the service user to get to know other service users (make friends) Bvi – using the table below, describe three examples of barriers to active participation and how each can be overcome. |Barrier |How it can be overcome | |Dementia |To explain the situation calmly and clearly so the service user can try and understand | |Hearing interment |This could be over come by using sign language or pointing at pictures and even writing it down for the service | | |user and the service user could reply in the some ways | | | | Bvii – Describe two ways of encouraging active participation. 1. .