Unit CU791: Communicate Using Customer Service Language 1. Identify customers and their characteristics and expectations. 2.1 In my organisation, we don’t have ‘typical’ customers as we attract a wide range of people, varying from workplaces including construction to office buildings. As my organisation is classed as a ‘rounds person’ we can only serve registered customers, and not the general public, therefore we have a set or regular clients of whom we know on a first name basis and can easily recognise. Their expectations are exchanging the goods or services they have paid for (food, drinks, coffees prepared), in a friendly and professional manner.
Unit 9 M2 In this assignment I will be doing a comparison between two different types of agents by looking at their differences and similarities. I will be looking at call centres and multiples. Thomas Cook and STA Travel Differences Thomas cook has retail agents that they operate which are located in the high street. This allows customers to come in the retail shops and get brochures and book their package holiday. The customers come to the front office of the retail shop and this is where the travel agent welcomes the customers and they must make a good first impression.
I have now started to delegate more preparation work to other workers. This was very motivating for me because this was the first time someone had considered me as whole person, not just me getting the job done. The impact for my practice is that responsibilities are shared and sessions prepared better which enables us to use the face to face time more effectively. Due to the safe environment
A local business that I visit frequently is Sincerely Yours. Sincerely Yours is a locally owned and operated shop that offers gifts, paper products, cards, and so much more. One of the main components of this store is the quality products that they offer to the consumers. The owner of the store talks with the shoppers to find out if there is anything that someone is looking for specifically and will do her best to get that particular product or something similar or close to it. The owner will use her resources in order to supply the shoppers with products that are popular or a brand that is being requested.
His motivation are pay raises and maybe a bonus Beccy Tyson: She seems to have a hard time concentrating on her work. She likes to talk to her co-workers, other than that she is a good worker she gets her orders done and to the pack area in a somewhat timely manner. She works full time and is a fulltime student. I believe she needs a position that will challenge her more. Her evaluation will still be good but with a warning to talk less.
Colleagues and other professionals: Working as part of a team, is working alongside colleagues and share a workload. Effective communication with colleagues brings good relationship and then working becomes easier because there will be cooperation and trust would be developed. This would also create mutual respect and better ways of rendering the expected service to the service user and build respect in the whole system. This also would make both parties effective listeners to understand each other better. Effective communication makes adequate information available when working with other professionals and thereby assisting the service users’ effectively.
Happy people work harder and are more likely to stay at their jobs (Josephson, 2010). All over the world, people progressively want to convey a better sense of meaning and determination into their work
Communication Theory Barbara J. Walker HCS/320 7/18/2011 Kristin Thrun INTRODUCTION When working in teams sometimes it can be hard especially when you have one person that doesn’t want to cooperate. It also can be a lot of fun when you get the right kind of people. You may find some people that want to take charge and do all the work instead of working with a team. Then you have the ones that are laid back and don’t care as long as they are working. I enjoy working with a team because you get to meet new people while you are working and it makes the time go by fast.
However, she anticipated herself wrong when she faced the mind conflict about the teenagers in a connected environment. The sole purpose of this paper is to explain, how the value of self-communication determines, how the structure of group necessaries, and how empower of leaders helps the members. Cady was more related herself in new environment; therefore she gained the information and friends through the communicating with her classmates. If she was narrow minded towards others in school, than she would not made any friends. Cady often smiled while she talked to others, and made the impression towards them that she was polite and approachable.
It takes but a few seconds to say, "Nice job," "Well done," "Marked improvement," "You're on the right road," or any number of other phrases that communicate to the employee that you care about the job and about them, and that you recognize an improvement in productivity. Also, employees can be given performance awards or have their name mentioned at staff meetings, posted on a bulletin boards or in employee interoffice e-mail to say that someone did a noteworthy job. All of these simple modes of pointing out individual, team or group behavior serve as very strong methods of improving productivity, self-worth and morale. Another strategy for identifying the cause of poor morale and turning it around is to determine if the work load is sufficient or too pressured, challenging or boring, professionally satisfying or not. As long as the current job isn't overly taxing, provide more challenging tasks--either in breadth or depth to spark an interest in employees.