Huntington Hospital Case Study

1640 Words7 Pages
The case of Huntington hospital (HH) highlights the issues that emanate from the implementation of change in an organization. It focuses on the creation of an effective business service office, citing the presence of low morale and underperformance from the workers. With the change of the management, it is likely that the existing organizational cultures and structures will affect the level of success, especially in the creation of an effective implementation program. The case analysis therefore embarks on evaluating the effects on the employees, as well as making a proposal on the best approach for achieving the objectives. Organization culture entails a set of the adopted practices and responsibilities in an organization. They define…show more content…
Just like other software intervention, it focused on bringing in new ways of operations, with an aim of maximizing efficiency. On the other hand, the workforce acts as the drivers of such interventions, since they provide the operative efforts for the interventions (Bolden, 2016). In the case of HH, the line staffs are subject to the authority of the manager, given that they rely on the routine changes and instructions that the manager gives. Before the implementation of the intervention, the company embarked in training the employees on the incoming program. The role of training is for preparing the employees for the changes expected, ion an effort to reduce inefficiency or poor performance (Wellman et al. 2016). The trainers have the mandate to instill the relevant expertise to handle the expected challenges, and reduce the possibility of a filed…show more content…
Due to the diverse nature of subjects, the effectiveness of a leader begins with understanding the subjects (Zhang et al. 2015). This should target identifying their cultures and the expected mode of addressing their issues. When Kim Markey started her career at HH, the main issue observed was on the business service centers. However, the internal issues had significant influence on this, a factor that she focused on. From this approach, it portrays that she had leadership skills that promoted her to understand the plight of the subjects. Another skill that she exhibits is one of decision making, which enables a leader to implement a certain policy or strategy. Some of the key decisions include sourcing for consultants who would bring in expertise to understand the issues in the company. Most of her decisions are inclusive of the employees feedback, which is a show of good leadership strategy manner (Lee et al.
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