By assisting the client/speaker to develop rational decision making process they can then go on to make decisions and deal with situations themselves as they arise. Some stage two understanding skills include; recognising patterns and themes, alternate frames of reference, self-disclosure, immediacy, challenge, pacing of session and Advanced empathy/empathic listening. Stage three, Help the Client to Develop Strategies, By offering support and encouragement the client is able to take appropriate action by defining their own goals. In stage three they will be positively encouraged to
Guidance for Level 3 unit 1 P1 Don't forget to check the assignment brief so you know what you have to produce and the unit content so you know what you have to include. Name, qualification, unit number, unit name, criteria. This can be a header. Introduction - what are you writing and to who. Give definitions in smaller font size and italics for: communication, one to one interaction, group interaction, interpersonal interaction and alternative communication forms.
Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others. 2. Describe the factors to consider when promoting effective communication To be able to communicate effectively you must consider the ‘audience’ whether it be clients, their families, other professionals or colleagues. The type of communication to be used will depend on the situation and context such as formal or non-formal, sensitive or complex, and the purpose of the message. There may be
3. Compare ways to establish the communication and language needs, wishes and preferences of an individual (2.2.1) By speaking to and asking the individual themselves Reading the care plan Gather information through speaking to family, friends and others who know them well Speak to other health professionals involved in their care 4. Describe the factors to consider when promoting effective communication (2.2.2) Factors to consider include the individual’s cultural and religious beliefs. Whether they need communication aids such as a pen and paper to write things down or other visual aids. Are they wearing their glasses and/or hearing aids?
Know how to support the use of communication technology and aids 6. Be able to review an individual’s communication needs and the support provided to address them Outcome 1 Understand specific communication needs and factors affecting them The learner can: 1. explain the importance of meeting an individual’s communication needs- Every individual has the right to communication as the Human Rights Act (1998) lists the freedom of expression as well as other rights relating to communication. As a support worker I have a moral obligation as well as adhering to the standards, codes of practice, guidelines, morals and law that govern my practice to ensure that communication needs are met. If an individual’s communication needs are not met then all aspects of their daily life can be affected such as not being able to communicate you are well and get help. This could be more severe in the case of abuse whereby the individual can’t communicate effectively to alert others if they are being abused and can be vulnerable to abuse.
Learning outcomes 2 and 3 must be assessed in a real work situation. Additional information An individual is someone requiring care or support. Agreed ways of working will include policies and procedures where these exist. Assessment methodology Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
2.3 Identify ways that person-centred thinking can be used: Individuals- To find things out about them to create a person centred care plan, Teams- A person centred team is a team with a structured sense of purpose. This team then knows what is important to and for its members and this information is then recorded in a team plan. Each team member’s role is allocated based on their strengths and
Unit 501 Use and develop systems that promote communication (SHC51) 1. Be able to address the range of communication requirements in own role. 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role Individuals who have communication problems need support to enable them to express their selves effectively. It is important for me, in my role as a team leader, to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be respected by supporting them.
Communication can also help or resolve conflict or differences. 2.1 Ways to establish the communication and language needs, wishes and preferences of an individual, finding out their home language or their preferred method of communication such as: sign language, makaton, braille, picture cards. If possible they may be able to communicate using finger spelling or using aids such as hearing aids. 2.2 The factors to consider when promoting effective communication, communication needs to be adapted depending on the environment and who your communicating with because you wouldn't necessarily talk to your friends the way you would with professional colleagues. 2.3 Communication methods and styles: nonverbal communication such as eye contact, touch, gestures, body language, behaviour.
Elements of competence |HSC215.1 |Support individuals to keep mobile | |HSC215.2 |Observe any changes in the individual’s mobility and provide feedback to the appropriate people | About this Unit For this Unit you need to support individuals to keep mobile, observe any changes in their mobility and provide feedback on any changes. Scope The scope is here to give you guidance on possible areas to be covered in this Unit. The terms in this section give you a list of options linked with items in the performance criteria. You need to provide evidence for any option related to your work area. Communicate using the individual’s preferred spoken language, the use of signs, symbols, pictures, writing, objects of reference, communication passports; other non verbal forms of communication; human and technological aids to communication.