Hrm 587 Week 2 Images Of Change Analysis

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Melissa Day HRM 587 Professor Stone Week 2 Images of Change November 8, 2013 Change frequently occurs in a company. That change can manifest itself in a change in leadership-like a new CEO, downsizing due to structural reordering, or acquiring new companies to improve business output and diversifying ones product line. From an employee (and for some members of management) standpoint change can cause fear and stress, because change shakes people from where they were comfortable and it asks them to do something different, something they may be uncomfortable with-however, the only constant in life (both personal and professional) is change. For my project, I have selected two companies that have undergone changes throughout the past year:…show more content…
In the beginning of 2011 to present time, J.P Morgan Chase has been under regulatory scrutiny regarding their attempted foreclosures on the homes of service members (which is a violation of the Servicemember Civil Relief Act of 2003). From 2011 on, J.P Morgan Chase has been forced to undergo changes throughout its compliance and mortgage handling departments. The first change occurred in 2012 when the company completely changed the executive board, which happens to be the third change in management in little more than a year. With past and current compliance and regulatory issues, the company has decided to hire new employees to work on customer service issues, as well as, employees to help with compliance and regulatory issues. The central compliance issue that they are working to curtail is their many violations of the Servicemembers Civil Relief Act (SCRA). Since 2003, the company has undergone scrutiny about overcharging servicemembers and recently returned servicemembers from active duty, which caused many of the servicemembers to face the possibility of a bank foreclosure. When this issue was brought to the company’s attention, J.P Morgan Chase identified two problems. The first was the fact that four thousand-five hundred servicemembers were charged interest and fees that were way above the regulatory cap. Secondly, J.P Morgan Chase…show more content…
For Yahoo!, they want to have people invest in their company again (over and above their competitors) and the changes that Marissa Mayer implemented has increased investments in Yahoo!. Given the recent negative publicity of J.P. Morgan Chase in these foreclosure cases (they have paid out nearly thirty five million dollars in damages to servicemembers whose homes they attempted to foreclose upon) this change is an attempt to not just right the wrongs that were committed, but to regain the trust of the American people with J.P. Morgan Chase as a major player in the mortgage industry (Levitin,

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