Hr Receptionist-Final Project

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Human Resource Receptionist- Final Project Charity Barnes HRM590: Human Resource Management Professor: Jennifer Farinha February 21, 2012 Task Statements: Human Resource Receptionist Student Name | Charity Barnes | What action is being performed (verb) | To whom/what is the action directed (receiver of the verb) | How is the action performed (procedure, tools, equipment) | Why is action performed (purpose) | Complete and mail contracts, policies, and checks. | Customers, vendors, employees | Knowledge of mail delivery/receiving schedule; Knowledge of overnight package established costs, drop-off sites, tracking system and delivery/receiving schedules | To ensure contacts reach vendors in a timely manner, checks and payments are delivered with a sense of urgency | Communicate and ask questions, explain information to employees and applicants, and address complaints | Customers, employees, visitors, human resources staff | Verbally, written, and/or electronic. | To ensure that all communication is received in a timely manner. | Answer/direct calls and/or take and deliver messages | Customers, vendors, employees, human resource staff | Writing legibly, speaking verbally, being timely; Outlook email | Screen and forward calls, assist customers with information and take messages. | Operate office machines | Employees, human resources staff | Copiers and scanners, fax machine, voice mail systems, and personal computers. Microsoft word, Excel, and power point. | To complete every day operations in order and keep department organized | Maintain and update filing, mailing, and PC systems, | Employee, human resources staff | Both manually or using a computer, adding, subtracting, filing | To ensure mail and packages are sent in a timely manner | Review files, records, and other documents to obtain pertinent information requested | Human resources
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