How Training and Development Support Development

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1. Explain the difference between training and development. How have changes in customer expectations affected Tesco and its need to train staff? Training is the acquisition of knowledge and skills in order for a person to carry out a specific task or job. However, developing is about helping the person grow and extend their abilities. Training is a short term process consisting of an event but development indicates the gradual and long term process relevant to the growth of personality and maturity regarding their potential capabilities. The scope of training is limited to specific job; development serves the purpose of general knowledge and covers large area Since Tesco aims to expand and diversity, that required the business to select the right people, in the right place, because customers’ needs and wants are different and the culture of each area varies. Tesco need to have flexible employee who are able to adapt the change in order to satisfy the customer. Training programs are important to develop and have such kind of employee. 2. List the methods of training carried out by Tesco. Describe how training needs are identified. Tesco offers employee both on-the-job training and off-job-training. On-the-job training methods include: -Shadowing. -Coaching. -Mentoring. -Job rotation. Each type of training program has a specific need, for example on-the-job training is directly relevant to the employee’s work .However, off-the-job
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