An outline of what is meant by ‘agreed ways of working’. The term ‘agreed ways of working’ relates to the way an employee must work and the rules that they must adhere to. As an employee you should work in a way that is clearly set out in the job description – this will then mean that you know what areas of care you would be responsible for and those that should be reported to a higher member of staff etc. Bi) What is it? An outline of what is meant by ‘agreed ways of working’.
Project 1 Explain how, when working, you would find out what was expected of you and what work standards would be expected of you. How would this knowledge impact on the ways in which you organise your time and manage your work tasks? When working in a workplace I would firstly be expected to find out what the relevant industry standards are and what the organisational goals are within their workplace. I would find out what was expected from the job description that has been assigned to me and a thorough explanation on the job description so that both my employee and I are clear on what is expected by me. Also having a clear understanding of customer expectations and values is essential, as they are important to meet the demands and thus assists the organisation in achieving their personal goals.
Assignment – Unit 8000-250 Developing Yourself as a Team Leader Task 1 Understand the role and responsibilities of a team leader Assessment Criteria 1 – Outline the role of the Team Leader The role of a Team Leader is someone who provides guidance, instruction, direction and motivation to lead others within an organisation. The Team Leader role differs from that of a First Line Manager, as the Team Leader will typically focus on a short term day to day performance and also be operational. As one of the Duty Managers within Solihull Connect, it is my role to lead and guide a team to carry out the day to day performance of delivery of customer service and to ensure that the team members have all the tools available to them to carry out the task, for example to make sure that all computer systems are available. It is my role to provide guidance and support to team members especially when dealing with more complex enquiries or when required to handle any difficult situations which the team members cannot deal with, for example handing difficult or aggressive customers. It is my role to monitor performance and to distribute tasks as necessary to the team members.
An organizational buy-in will be required to encourage managers to participate in these training events, and the company’s CEO requests that feedback be provided on the effectiveness of these sessions. This document will discuss the requirements, objectives, details, and measurable organizational value (MOV) of the compliance system rollout project. Project Scope The rollout process of the new compliance system involves the introduction of its operations, features, usability, and procedures not known to managers of the organization. The compliance system manages the entire customer compliance process within Soulmax Solutions. The introduction of a compliance system to existing company management personnel requires extensive training processes to describe its features, abilities, and usage intricacies (Stackpole, 2008).
Evaluate theoretical approaches to professional supervision It is important that supervisions are conducted on a regular basis to promote the professional development of the staff member and to resolve any issues that the staff member may be facing whether that be in the work place or in their personal lives. Supervisions are used to monitor working performance and to ensure that the staff member is working within the regulations of the code of practice, local nand national policy guidance and the company polices and procedures. Supervisions give both the staff member and the supervisor the opportunity to build an effective, open relationship where experiences and guidance is used and shared to improve working performance. The supervision can also be used as a training model setting goals and targets for the staff member to reach. Therefore improving personal competence and performance.
Compare the use of different sources and systems of support for professional development There are many different systems and support formats for professional development. The induction process is the beginning of the employee’s training and will introduce them to the company’s structure, policies and procedures. During the induction process areas of concern will be highlighted and gaps in knowledge will become clear. Once the induction period is over there will be multiple sit down sessions with supervisors and training managers to follow up on how the individual is progressing, this will also aid in recognizing what support or additional training is required for the staff member to reach the company’s approved level. Once an individual is settled into their role the supervision and appraisal process will be organized and implemented to allow management and staff to meet on a regular basis to continually analyze what progress has been made and what future goals need to be set.
BTEC Apprenticeship Assessment Workbook Level 3 Child Care 1 2. EMPLOYMENT RESPONSIBILITIES AND RIGHTS This sequence of activities is aimed specifically at those working in the health, social care or young people’s sectors. It is important that all employees have seen and understood the terms and conditions of the role. By working through these activities you will explore your own contract of employment and understand how your role fits into your own setting and the sector as a whole. KNOWLEDGE AND UNDERSTANDING The following activities will help you to generate evidence to show knowledge of your terms and conditions of employment as well as knowing where to seek information and advice should it be necessary.
Planning/strategizing works together with the organization’s primary purpose based on where the organization wants to be and what it will take for them to get there. Planning/strategizing enables management to go beyond daily activities to set realistic goals for the organization’s success. Organizing involves setting the structure and the coordination and use of available resources needed to carry out tasks necessary to achieve the organizational plans. Leading is the ability to motivate people to give their best both individually and within group settings. Through guidance, leadership ability, and supervision of employees managers achieve organizational goals.
To be a leader, you must be able to communicate, leader, plan and organize, train employee and make decisions. Communication is the key to any success. Supervisor must be able to communicate effectively with their team (Supervisor Standards, 2007). The must communicate changes that may arise throughout an organization, how to improve their teams job skills, changes that are made within the company, address and resolve issues that employees may be experiencing with other employees (Supervisor Standards, 2007). To be a leader means you communicate with your team about everything that concerns the team.
Write a personal reflection that explains how you would go about managing your work priorities and professional development. In the personal reflection you should ask and answer these questions: 1. What makes a good role model and how would I ensure that I acted as a role model for employees I supervise? 2. What are the traits of an effective leader?